John Andrews in

John Andrews

Energizer · DISC type I
VP, IT Service Delivery & Vendor Management at ATI Physical Therapy
📍 United States

John is a transformation-driven executive specializing in IT service delivery for large, complex environments at Fortune 50 and INC5000 firms. A graduate of Purdue University, he focuses on developing teams to provide world-class support, strategy, and operational excellence.

Based on his professional affiliations and interests, John appears deeply engaged with the healthcare technology sector. His experience spans companies like ATI Physical Therapy, Press Ganey, and Walgreens, indicating a career focus on this industrys unique IT challenges.

While at ATI Physical Therapy, he led teams that successfully reduced service resolution times by 50% without any staff increases.

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Experience
18 Years
Current Role
VP, IT Service Delivery & Vendor Management
Location
United States
Personality Overview

How John shows up

Big Picture Person
Believer
Informal

They are friendly, approachable and love to make new connections. They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Priorities

Topics John cares about

IT Service Excellence
He has a proven track record of improving customer satisfaction scores from 8. 0 to 9. 5 and dramatically reducing service resolution times in past roles.
Process Improvement
Previously led Lean Six Sigma black belt teams at Walgreens, focusing on streamlining business and IT processes to increase effectiveness and reduce costs.
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Career

Work history

11-2020 - 3-2022
VP, IT Service Delivery & Vendor Management
ATI Physical Therapy
10-2018 - 4-2020
VP, Corporate & Infrastructure Solutions
Press Ganey
2014 - 2015
Divisional Vice President, Business Improvement Leader
Walgreens
2014 - 2014
Divisional Vice President, Technology Customer Services
Walgreens
2010 - 2013
Sr Director, Technology Customer Services
Walgreens
In the press

Media appearances

ATI Physical Therapy Names John Andrews Vice President of IT Service Delivery & Vendor Management. Featured in Business Wire
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ATI Physical Therapy Names John Andrews Vice President of IT Service Delivery & Vendor Management. Featured in Business Wire
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Education
BSIM
Purdue University Daniels School of Business
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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