John Andrews

Energizer
DISC Type : I

VP, IT Service Delivery & Vendor Management at ATI Physical Therapy

United States

Overview

John is a transformation-driven executive specializing in IT service delivery for large, complex environments at Fortune 50 and INC5000 firms. A graduate of Purdue University, he focuses on developing teams to provide world-class support, strategy, and operational excellence.

Based on his professional affiliations and interests, John appears deeply engaged with the healthcare technology sector. His experience spans companies like ATI Physical Therapy, Press Ganey, and Walgreens, indicating a career focus on this industrys unique IT challenges.

While at ATI Physical Therapy, he led teams that successfully reduced service resolution times by 50% without any staff increases.

Personality Overview

Big Picture Person

Believer

Informal

They are friendly, approachable and love to make new connections.  They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

IT Service Excellence
He has a proven track record of improving customer satisfaction scores from 8. 0 to 9. 5 and dramatically reducing service resolution times in past roles.
Process Improvement
Previously led Lean Six Sigma black belt teams at Walgreens, focusing on streamlining business and IT processes to increase effectiveness and reduce costs.
Healthcare Technology
His career at ATI Physical Therapy, Press Ganey, and Walgreens demonstrates a long-standing focus on solving technology challenges within the healthcare and pharmacy sectors.

Media Appearances

ATI Physical Therapy Names John Andrews Vice President of IT Service Delivery & Vendor Management. Featured in Business Wire

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ATI Physical Therapy Names John Andrews Vice President of IT Service Delivery & Vendor Management. Featured in Business Wire

See Now

Work History

11-2020 - 3-2022
VP, IT Service Delivery & Vendor Management at ATI Physical Therapy
10-2018 - 4-2020
VP, Corporate & Infrastructure Solutions at Press Ganey
2014 - 2015
Divisional Vice President, Business Improvement Leader at Walgreens
2014 - 2014
Divisional Vice President, Technology Customer Services at Walgreens
2010 - 2013
Sr Director, Technology Customer Services at Walgreens

Education

BSIM from Purdue University Daniels School of Business

More Information

Social Presence :

Prographics :

Exp : 18 Location : United States Job Level : N/A Designation : VP, IT Service Delivery & Vendor Management at ATI Physical Therapy
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from John

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can John take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And John

Personality Compatibility


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