John Griffen

Observer
DISC Type : ic

General Manager - Customer Water Service at Scottish Water

Dunblane, Scotland, United Kingdom

Overview

With 37 years dedicated to the water sector, John Griffen serves as the General Manager of Customer Water Service at Scottish Water. He possesses extensive experience across numerous senior leadership positions in both water and wastewater operations, focusing on public health, operational resilience, and customer support during service disruptions.

He has publicly emphasized the importance of collaborative partnerships with suppliers to exceed performance targets and enhance service delivery. His leadership is central to managing large-scale operational challenges, such as major supply interruptions and periods of drought, where he leads public communication and strategic response efforts.

Personality Overview

Curious

Example Seeker

Value Driven

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Crisis Management
As a public-facing leader, he is at the forefront of managing and communicating during major water supply incidents, focusing on protecting public health and restoring services.
Water Resource Management
He frequently speaks on the challenges of maintaining water supplies during dry weather and advocates for public cooperation in water conservation efforts to protect the resource.
Customer Service
His role as General Manager of Customer Water Service places a strong emphasis on supporting households and businesses, particularly during service interruptions.

Media Appearances

John has no verified media appearances

Work History

1-2024
General Manager - Customer Water Service at Scottish Water
9-2021 - 1-2024
Water Operations Manager - Networks at Scottish Water
6-2019 - 9-2021
Water Operations Manager - East Region at Scottish Water
6-2017 - 6-2019
Water Operations Manager - West Region at Scottish Water
4-2015 - 6-2017
Wastewater Operations Manager. at Scottish Water

Education

John has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : Dunblane, Scotland, United Kingdom Job Level : Senior Designation : General Manager - Customer Water Service at Scottish Water
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from John

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can John take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And John

Personality Compatibility


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