John Matthew Ortiz

Captain
DISC Type : DS

AI & Analytics Consultant - Contact Centers at MiaRec

Costa Mesa, California, United States

Overview

John Ortiz is a technology sales manager at MiaRec, specializing in AI-powered conversation intelligence for contact centers. Described by colleagues as dedicated and hardworking, he focuses on transforming contact centers into revenue drivers. He holds a Bachelor of Arts from California State University, Fullerton.

Outside of his tech career, John has a background in the sports industry, having previously worked in sales for the Los Angeles Angels baseball team. This experience suggests a personal interest in sports, particularly those based in Southern California where he attended college.

He is a public speaker on contact center analytics, having presented at industry events like the ICMI Contact Center Expo.

Personality Overview

Output-Driven

Long-Term Thinker

Consummate Professional

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Contact Center AI
He focuses on leveraging Gen AI and Auto QA to boost efficiency and agent performance, and actively debunks common myths about AI in the industry.
CX Analytics
He speaks on the importance of instant insights to solve customer experience issues, such as understanding the root cause of drops in CSAT scores.
Conversation Intelligence
His role centers on using platforms that provide deep insights into customer needs and interactions to enhance overall business performance.

Media Appearances

John has no verified media appearances

Work History

9-2022
AI & Analytics Consultant - Contact Centers at MiaRec
8-2021 - 9-2022
Sales Team Lead at IdealTax
10-2018 - 5-2021
Sales Manager at SureCo - Healthcare & Technology
2-2017 - 5-2021
Senior Health and Life Insurance Agent at SureCo - Healthcare & Technology
10-2016 - 12-2017
Inside Sales Representative at Los Angeles Angels

Education

2013 - 2015
Bachelor of Arts (B.A.) from California State University, Fullerton
2009 - 2013
Associate of Science (A.S.) from Cypress College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Costa Mesa, California, United States Job Level : Middle Designation : AI & Analytics Consultant - Contact Centers at MiaRec
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Insights For Selling To John Matthew

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John Matthew is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from John Matthew

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will John Matthew move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can John Matthew take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And John Matthew

Personality Compatibility


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