John McGowan

Pioneer
DISC Type : Dis

Head of Professional Services at Ashby

United States

Overview

John is a customer-facing leader with over 12 years of experience in SaaS, consulting, and tech. As Head of Professional Services at Ashby, he focuses on building high-impact teams to elevate the customer experience. He holds an MBA from the University of Michigans Ross School of Business.

His passion lies in fostering strategic partnerships and nurturing trust to maximize impact, a perspective drawn from his background in both for-profit and non-profit industries. He is focused on delivering solutions that empower customers and resonate with stakeholders from the C-Suite to the front line.

At a previous role, he saved over $4 million in at-risk Annual Recurring Revenue for three strategic accounts.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Scaling Services
Since joining Ashby, he has focused on formalizing and growing the company's Professional Services presence to deliver high-impact customer outcomes.
Customer Experience
His career has centered on improving the customer journey, including reversing a trend of negative implementation NPS and increasing implementation profitability by 33% in a prior role.
Building Teams
He is actively growing his Professional Services team at Ashby, with a focus on hiring implementation and integration specialists to create a strategic, high-impact group.

Media Appearances

John has no verified media appearances

Work History

12-2024
Head of Professional Services at Ashby
5-2024 - 7-2024
Global Director of Professional Services at Inkling, an Echo360 solution
4-2022 - 4-2024
Director of Professional Services at Inkling, an Echo360 solution
8-2021 - 4-2022
Manager, Client Solutions at Inkling, an Echo360 solution
8-2016 - 8-2017
Associate at Kearney

Education

Master of Business Administration (M.B.A.) from University of Michigan - Stephen M. Ross School of Business
Bachelor of Arts (BA) from Wake Forest University

More Information

Social Presence :

Prographics :

Exp : 5 Location : United States Job Level : Mid-senior Designation : Head of Professional Services at Ashby
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from John

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are generally fast movers and can take quick decisions
  • Can John take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And John

Personality Compatibility


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