John McGowan in

John McGowan

Pioneer · DISC type Dis
Head of Professional Services at Ashby
📍 United States

John is a customer-facing leader with over 12 years of experience in SaaS, consulting, and tech. As Head of Professional Services at Ashby, he focuses on building high-impact teams to elevate the customer experience. He holds an MBA from the University of Michigans Ross School of Business.

His passion lies in fostering strategic partnerships and nurturing trust to maximize impact, a perspective drawn from his background in both for-profit and non-profit industries. He is focused on delivering solutions that empower customers and resonate with stakeholders from the C-Suite to the front line.

At a previous role, he saved over $4 million in at-risk Annual Recurring Revenue for three strategic accounts.

Read the full overview →
Experience
5 Years
Current Role
Head of Professional Services
Job Level
Mid-senior
Location
United States
Personality Overview

How John shows up

Decisive But Friendly
Dynamic But Sincere
Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Priorities

Topics John cares about

Scaling Services
Since joining Ashby, he has focused on formalizing and growing the company's Professional Services presence to deliver high-impact customer outcomes.
Customer Experience
His career has centered on improving the customer journey, including reversing a trend of negative implementation NPS and increasing implementation profitability by 33% in a prior role.
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Career

Work history

12-2024
Head of Professional Services
Ashby
5-2024 - 7-2024
Global Director of Professional Services
Inkling, an Echo360 solution
4-2022 - 4-2024
Director of Professional Services
Inkling, an Echo360 solution
8-2021 - 4-2022
Manager, Client Solutions
Inkling, an Echo360 solution
8-2016 - 8-2017
Associate
Kearney
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
University of Michigan - Stephen M. Ross School of Business
Bachelor of Arts (BA)
Wake Forest University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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