John McGowan in

John McGowan

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Head of Professional Services at Ashby
📍 United States

John is a customer-facing leader with over 12 years of experience in SaaS, consulting, and tech. As Head of Professional Services at Ashby, he focuses on building high-impact teams to elevate the customer experience. He holds an MBA from the University of Michigans Ross School of Business.

His passion lies in fostering strategic partnerships and nurturing trust to maximize impact, a perspective drawn from his background in both for-profit and non-profit industries. He is focused on delivering solutions that empower customers and resonate with stakeholders from the C-Suite to the front line.

At a previous role, he saved over $4 million in at-risk Annual Recurring Revenue for three strategic accounts.

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Experience
5 Years
Current Role
Head of Professional Services
Job Level
Mid-senior
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics John cares about

Scaling Services
Since joining Ashby, he has focused on formalizing and growing the company's Professional Services presence to deliver high-impact customer outcomes.
Customer Experience
His career has centered on improving the customer journey, including reversing a trend of negative implementation NPS and increasing implementation profitability by 33% in a prior role.
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Career

Work history

12-2024
Head of Professional Services
Ashby
5-2024 - 7-2024
Global Director of Professional Services
Inkling, an Echo360 solution
4-2022 - 4-2024
Director of Professional Services
Inkling, an Echo360 solution
8-2021 - 4-2022
Manager, Client Solutions
Inkling, an Echo360 solution
8-2016 - 8-2017
Associate
Kearney
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
University of Michigan - Stephen M. Ross School of Business
Bachelor of Arts (BA)
Wake Forest University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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