John Reistrup

Pioneer
DISC Type : DIS

Managing Director (Partner), Travel, Transportation and Hospitality, Digital & Creative Tech Lead at Accenture Song

Washington DC-Baltimore Area, United States

Overview

John Reistrup is a Managing Director and Partner at Accenture Song, where he leads digital and customer experience growth strategies for the travel, transportation, and hospitality industries. His career is marked by leadership roles at American Airlines, PayPal, and Rakuten, focusing on digital transformation and revenue growth. He holds a BA from the University of Mary Washington.



A unique achievement of his was growing the American Airlines Loyalty Program to a P&L of over $500 million annually.

Personality Overview

Dynamic But Sincere

Driven But Considerate

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Travel Industry Transformation
Leads Accenture Song's digital practice for global airlines, hotels, and cruise lines, focusing on large-scale transformation and customer experience to drive growth.
AI in Customer Loyalty
Shows a keen interest in leveraging artificial intelligence to innovate and transform customer loyalty programs, as indicated by content he has recently shared.
Digital Monetization
Has extensive experience monetizing digital platforms, including leading a global loyalty agency at Rakuten and growing a major airline loyalty program to a $500M+ P&L.

Media Appearances

John has no verified media appearances

Work History

2-2017
Managing Director (Partner), Travel, Transportation and Hospitality, Digital & Creative Tech Lead at Accenture Song
2014 - 2017
Head of Digital, Customer Experience and Retailing Strategy Consulting at Sabre Corporation
1-2013 - 4-2014
Chief Operating Officer | COO Rakuten Rewards at Rakuten
2011 - 2013
Chief Operating Officer | COO at MobiTree
3-2010 - 5-2011
CMO and Senior Vice President, Marketing at BSG (London: BILL.L)

Education

BA from University of Mary Washington

More Information

Social Presence :

Prographics :

Exp : 29 Location : Washington DC-Baltimore Area, United States Job Level : Senior Designation : Managing Director (Partner), Travel, Transportation and Hospitality, Digital & Creative Tech Lead at Accenture Song
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Build a trustworthy relationship while keeping the product center-stage
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from John

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are generally fast movers and can take quick decisions
  • Can John take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And John

Personality Compatibility


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