Raul Francisco Baz de la Cabada in

Raul Francisco Baz de la Cabada

Inquirer · DISC type cd
MC Delivery Manager at Accenture Song
📍 Benito Juárez, Mexico City, Mexico

Raul is a senior executive with over 15 years of experience leading high-volume contact center operations and digital transformations for major companies like Accenture, Samsung, and GNP Seguros. A graduate of Universidad de Guadalajara, his colleagues describe him as a passionate professional with valuable knowledge and a talent for teamwork.

He recently earned a certification in "Reinvention with Agentic AI, " showing a commitment to leveraging cutting-edge technology to drive results.

Read the full overview →
Experience
15 Years
Current Role
MC Delivery Manager
Job Level
Middle
Location
Benito Juárez, Mexico City, Mexico
Personality Overview

How Raul shows up

Upfront
Demanding
Hard To Convince

They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Raul cares about

Customer Experience
His career is centered on enhancing customer experience by optimizing key metrics such as NPS, CSAT, and FCR in multichannel contact centers.
Contact Center Transformation
He specializes in leading large-scale digital transformation projects, integrating technologies like Genesys Cloud and Sprinklr to improve operational efficiency and profitability.
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Career

Work history

10-2025
MC Delivery Manager
Accenture Song
4-2023 - 7-2025
Subdirector de Contact Center
GNP Seguros
7-2020 - 3-2023
Regional Contact Center Sr. Manager
Samsung Electronics
11-2017 - 3-2023
Contact Center Manager
Samsung Electronics Mexico
9-2016 - 5-2017
Sr. Manager Operations
Eficasia Contact Center (Infocredit, S.A de C.V.)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1997 - 2003
Lic. en Administración
Universidad de Guadalajara
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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