Raul Francisco Baz de la Cabada

Inquirer
DISC Type : cd

MC Delivery Manager at Accenture Song

Benito Juárez, Mexico City, Mexico

Overview

Raul is a senior executive with over 15 years of experience leading high-volume contact center operations and digital transformations for major companies like Accenture, Samsung, and GNP Seguros. A graduate of Universidad de Guadalajara, his colleagues describe him as a passionate professional with valuable knowledge and a talent for teamwork.

He recently earned a certification in "Reinvention with Agentic AI, " showing a commitment to leveraging cutting-edge technology to drive results.

Personality Overview

Upfront

Demanding

Hard To Convince

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
His career is centered on enhancing customer experience by optimizing key metrics such as NPS, CSAT, and FCR in multichannel contact centers.
Contact Center Transformation
He specializes in leading large-scale digital transformation projects, integrating technologies like Genesys Cloud and Sprinklr to improve operational efficiency and profitability.
Agentic AI
He recently obtained a new certification in "Reinvention with Agentic AI" from Accenture, indicating a strong interest in emerging artificial intelligence applications.

Media Appearances

Raul has no verified media appearances

Work History

10-2025
MC Delivery Manager at Accenture Song
4-2023 - 7-2025
Subdirector de Contact Center at GNP Seguros
7-2020 - 3-2023
Regional Contact Center Sr. Manager at Samsung Electronics
11-2017 - 3-2023
Contact Center Manager at Samsung Electronics Mexico
9-2016 - 5-2017
Sr. Manager Operations at Eficasia Contact Center (Infocredit, S.A de C.V.)

Education

1997 - 2003
Lic. en Administración from Universidad de Guadalajara

More Information

Social Presence :

Prographics :

Exp : 15 Location : Benito Juárez, Mexico City, Mexico Job Level : Middle Designation : MC Delivery Manager at Accenture Song
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Insights For Selling To Raul Francisco

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Tell them that you are there to help them create visible impact within their organization
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raul Francisco is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Raul Francisco

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Raul Francisco move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Raul Francisco take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Raul Francisco

Personality Compatibility


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