John Wildman

Go-getter
DISC Type : d

Head of IT Technical Operations at Servaada - a Wipro Company

Wolverhampton, England, United Kingdom

Overview

John is an ITIL-qualified Head of IT Technical Operations with 25 years of experience in strategic and technical management. He specializes in cloud infrastructure, service management, and network operations, with a proven track record of delivering innovative technology solutions, particularly within the financial services sector.

Across multiple roles, colleagues consistently praise him as a reliable, pragmatic leader and an incredibly "safe pair of hands" who delivers results and fosters strong relationships.

Personality Overview

Decisive

Vision Oriented

Self-Confident

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Enterprise IT Operations
He leads end-to-end technical operations, ensuring high availability, security, and scalability of enterprise systems across both cloud and on-premise infrastructure.
IT Service Management
With an ITIL qualification, his career has focused on the strategy, delivery, and operation of technology-led service management solutions and processes.
Hybrid Cloud Infrastructure
His experience includes managing data centers, private and public cloud platforms, and storage, with a focus on creating secure and scalable infrastructure.

Media Appearances

John has no verified media appearances

Work History

10-2025
Head of IT Technical Operations at Servaada - a Wipro Company
4-2023 - 5-2023
Head of IT Technical Operations (ReAssure) at Phoenix Group
5-2022 - 3-2023
Platform Services Senior Manager at Phoenix Group
4-2019 - 8-2022
Senior Manager - Infrastructure Services at Phoenix Group
3-2014 - 3-2019
IT Platform Services Manager at Swiss Re | ReAssure

Education

1992 - 1994
Computer and Information Sciences and Support Services from University of Wolverhampton
Education details unavailable from QA

More Information

Social Presence :

Prographics :

Exp : 23 Location : Wolverhampton, England, United Kingdom Job Level : Mid-senior Designation : Head of IT Technical Operations at Servaada - a Wipro Company
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Stress on the business value that your product offers

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from John

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are neither the fastest decision makers nor the slowest.
  • Can John take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And John

Personality Compatibility


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