John Williams

Judge
DISC Type : Dc

Senior Manager IT Service Management at Perceptive Inc.

United Kingdom

Overview

An experienced IT Service Management leader, currently serving as Senior Manager at Perceptive Inc. With a background progressing from Incident Manager to senior roles, they possess expertise in ITIL, ServiceNow, and IT strategy. They are certified in ITIL Foundation v3 and skilled in continuous improvement.

Their former company, Calyx, recently evolved to become Perceptive Inc. , combining decades of industry experience to enhance research and clinical trials for its clients.

Personality Overview

Features Driven

Objective Thinker

Quality Focused

They like to stay in control of the negotiation or defining of the terms.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

IT Service Management
Central to their entire career, from their current role as Senior Manager to their background in ITIL and ServiceNow.
Continuous Improvement
A declared skill from their time as a manager at CALYX, indicating a focus on process optimization and efficiency.
Stakeholder Management
A consistently listed skill throughout their management career, highlighting a focus on managing key business and customer relationships.

Media Appearances

John has no verified media appearances

Work History

9-2024
Senior Manager IT Service Management at Perceptive Inc.
10-2023 - 9-2024
Senior Manager Technical Services at CALYX
11-2021 - 9-2023
Technical Services Manager at CALYX
1-2020 - 11-2021
Senior Incident Manager at CALYX
4-2018 - 12-2019
Incident Manager at Parexel

Education

1999 - 2003
Education details unavailable from Quarrydale Academy

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Middle Designation : Senior Manager IT Service Management at Perceptive Inc.
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from John

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will John move?

  • If convinced, they can reach decisions quite fast.
  • Can John take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And John

Personality Compatibility


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