John Williams in

John Williams

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Senior Manager IT Service Management at Perceptive Inc.
📍 United Kingdom

An experienced IT Service Management leader, currently serving as Senior Manager at Perceptive Inc. With a background progressing from Incident Manager to senior roles, they possess expertise in ITIL, ServiceNow, and IT strategy. They are certified in ITIL Foundation v3 and skilled in continuous improvement.

Their former company, Calyx, recently evolved to become Perceptive Inc. , combining decades of industry experience to enhance research and clinical trials for its clients.

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Experience
17 Years
Current Role
Senior Manager IT Service Management
Job Level
Middle
Location
United Kingdom
Personality Overview

How John shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics John cares about

IT Service Management
Central to their entire career, from their current role as Senior Manager to their background in ITIL and ServiceNow.
Continuous Improvement
A declared skill from their time as a manager at CALYX, indicating a focus on process optimization and efficiency.
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Career

Work history

9-2024
Senior Manager IT Service Management
Perceptive Inc.
10-2023 - 9-2024
Senior Manager Technical Services
CALYX
11-2021 - 9-2023
Technical Services Manager
CALYX
1-2020 - 11-2021
Senior Incident Manager
CALYX
4-2018 - 12-2019
Incident Manager
Parexel
In the press

Media appearances

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Education
1999 - 2003
Education details unavailable
Quarrydale Academy
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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