Jonathan Churchward

Doer
DISC Type : ds

Head of International Payments - Product Delivery at NatWest Group

Manchester Area, United Kingdom

Overview

Jonathan is the Head of International Payments at NatWest Group, specializing in product delivery and transformation within the financial industry. An experienced programme lead, he is a strong strategic thinker with a background in environmental sciences from Lancaster University and a focus on customer experience.

Outside of his finance career, Jonathan is deeply involved in his community. He serves as a trustee for Queens Hall Action on Poverty, a charity dedicated to relieving poverty and homelessness in the Wigan area, and is also a leader at Way Church, Wigan.

His professional headline describes him as a ‘Token Weirdo’.

Personality Overview

Risk-Accepting

Long-term Focused

Strategic Planner

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

International Payments
As the Head of International Payments at NatWest, this is his core professional focus, including product delivery and strategy in a modernizing landscape.
Agile Transformation
He previously led payments transformation at RBS, focusing on embedding agile principles and has posted about the importance of the human element in large-scale change.
Open Banking
His experience includes leading an Open Banking innovation project at RBS, and he continues to share content on Open Banking solutions.

Media Appearances

Jonathan has no verified media appearances

Work History

3-2025
Head of International Payments - Product Delivery at NatWest Group
2-2020 - 3-2025
Payments Transformation Lead at RBS
1-2019 - 2-2020
Director - Electronic Payments at RBS
12-2016 - 2-2020
Director - Product and Pricing Delivery Lead at Royal Bank of Scotland Business
1-2015 - 12-2016
Senior Product Manager at Royal Bank of Scotland

Education

2008 - 2009
MSc Contaminated Land and Remediation from Lancaster University
2005 - 2008
BSc Hons Earth and Environmental Sciences from Lancaster University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Manchester Area, United Kingdom Job Level : Mid-senior Designation : Head of International Payments - Product Delivery at NatWest Group
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Focus on the results that your product produces, expect some strategic questions in return
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jonathan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jonathan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jonathan

Personality Compatibility


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