Jonathan Grall

Trailblazer
DISC Type : DI

Customer Success Manager at Ontraccr Technologies

Vancouver, British Columbia, Canada

Overview

Jonathan is a Customer Success Leader at Ontraccr Technologies, specializing in the construction tech industry. His career highlights include managing and scaling a customer success team at CoPilot AI. He holds a Bachelor of Arts from Maynooth University.

Based on his background, Jonathan appears to have a keen interest in leveraging technology, particularly AI, to drive sales and business growth. His career transition from healthcare management to the tech startup world suggests a passion for innovation and dynamic environments.

Unique fact: He transitioned his career from managing medical records at a hospital to leading customer success in the SaaS and AI industry.

Personality Overview

Persuasive

Charismatic

Assertive

They prefer to ensure that they are in control of the situation.  They are charming and can persuade others to support their decisions. They are not against taking risks and can make tough decisions when required.


Topics They Care About

AI in Sales
Previously worked at CoPilot AI, a company focused on AI-powered lead generation, and has posted online about how AI is revolutionizing the sales process.
Construction Tech
Currently a Customer Success Manager at Ontraccr, a software company focused on automating workflows for construction contractors.
Customer Success
His career focus is on customer success, having managed and scaled a team, trained new representatives, and improved processes to ensure customer value.

Media Appearances

Jonathan has no verified media appearances

Work History

10-2024
Customer Success Manager at Ontraccr Technologies
9-2023 - 12-2023
Senior Account Manager at CoPilot AI
5-2021 - 9-2023
Customer Success Team Manager at CoPilot AI
12-2018 - 4-2021
Customer Success Manager at CoPilot AI
5-2017 - 9-2018
Medical Records Manager at Mater Private Hospital

Education

2012 - 2016
Bachelor of Arts from Maynooth University
2005 - 2012
Leaving Certificate from Ratoath College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Vancouver, British Columbia, Canada Job Level : Middle Designation : Customer Success Manager at Ontraccr Technologies
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Give them control of the sales process
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jonathan

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Jonathan take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jonathan

Personality Compatibility


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