Jonathan LaPointe

Inspirer
DISC Type : di

Customer success representative at Frontier Internet

Charlotte, North Carolina, United States

Overview

Jonathan LaPointe is a customer success professional with 14 years of experience in the telecommunications industry, specializing in the MDU fiber sector. He focuses on transforming customer success into revenue growth by leading teams and managing strategic accounts for companies like Frontier and Lumen Technologies. He is also a licensed real estate agent in Massachusetts.

Outside of his primary career, Jonathan has a passion for real estate. Colleagues and partners describe him as hardworking, patient, and enthusiastic, highlighting his collaborative nature and initiative. He values teamwork and expresses gratitude for the partnerships that drive success in his field.

He bridges his expertise in high-speed fiber deployment for multifamily properties with a background in real estate.

Personality Overview

Fast Adopter

Achievment Oriented

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

MDU Fiber Solutions
His career at Frontier and Lumen has focused on deploying high-speed fiber optic internet services to multifamily housing communities, securing contracts with property owners and developers.
Customer Success
His professional summary emphasizes turning customer success into revenue growth through proactive partnerships, client retention, and consultative selling.
Real Estate
He is a licensed real estate agent in Massachusetts, indicating a strong personal and professional interest outside of telecommunications.

Media Appearances

Jonathan has no verified media appearances

Work History

6-2025
Customer success representative at Frontier Internet
4-2024
Business Development Manager at Frontier Internet
4-2024
Frontier MDU at Frontier Internet
2-2023 - 12-2023
Sr Account Mgr | Quantum Fiber (Formerly CenturyLink) at Lumen Technologies
6-2019 - 2-2023
Senior Business Account Executive, SMB direct sales at Comcast Business

Education

2016 - 2016
Licensed real estate agent massachusetts from Freedom trail real estate school

More Information

Social Presence :

Prographics :

Exp : 18 Location : Charlotte, North Carolina, United States Job Level : Junior Designation : Customer success representative at Frontier Internet
URL has been copied!

Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Clearly address the competitive aspects
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Jonathan

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Jonathan take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Jonathan

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.