Jonathan LaPointe in

Jonathan LaPointe

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Customer success representative at Frontier Internet
📍 Charlotte, North Carolina, United States

Jonathan LaPointe is a customer success professional with 14 years of experience in the telecommunications industry, specializing in the MDU fiber sector. He focuses on transforming customer success into revenue growth by leading teams and managing strategic accounts for companies like Frontier and Lumen Technologies. He is also a licensed real estate agent in Massachusetts.

Outside of his primary career, Jonathan has a passion for real estate. Colleagues and partners describe him as hardworking, patient, and enthusiastic, highlighting his collaborative nature and initiative. He values teamwork and expresses gratitude for the partnerships that drive success in his field.

He bridges his expertise in high-speed fiber deployment for multifamily properties with a background in real estate.

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Experience
18 Years
Current Role
Customer success representative
Job Level
Junior
Location
Charlotte, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jonathan cares about

MDU Fiber Solutions
His career at Frontier and Lumen has focused on deploying high-speed fiber optic internet services to multifamily housing communities, securing contracts with property owners and developers.
Customer Success
His professional summary emphasizes turning customer success into revenue growth through proactive partnerships, client retention, and consultative selling.
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Career

Work history

6-2025
Customer success representative
Frontier Internet
4-2024
Business Development Manager
Frontier Internet
4-2024
Frontier MDU
Frontier Internet
2-2023 - 12-2023
Sr Account Mgr | Quantum Fiber (Formerly CenturyLink)
Lumen Technologies
6-2019 - 2-2023
Senior Business Account Executive, SMB direct sales
Comcast Business
In the press

Media appearances

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Education
2016 - 2016
Licensed real estate agent massachusetts
Freedom trail real estate school
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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