Jonathan McDaniel in

Jonathan McDaniel

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Premium Support Liaison at BigID
📍 Austin, Texas, United States

Jonathan is a dedicated support professional with deep expertise in data intelligence platforms, cloud security, and developer tools from his time at BigID, Forcepoint, and Atlassian. A graduate of East Texas Baptist University, colleagues consistently describe him as brilliant, compassionate, and a fast learner committed to customer success.

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Experience
9 Years
Current Role
Premium Support Liaison
Location
Austin, Texas, United States
Personality Overview

How Jonathan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jonathan cares about

Customer Support Excellence
His entire career is focused on support, and recommendations highlight his commitment to technical excellence and delighting customers.
Data Intelligence Platforms
He has extensive experience supporting enterprise clients with BigID's Data Intelligence Platform, which runs on Kubernetes and Docker.
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Career

Work history

8-2023
Premium Support Liaison
BigID
6-2019 - 8-2023
Senior Client Support Engineer
BigID
6-2018 - 6-2019
Technical Support Engineer III - Data, Email & Cloud Security
Forcepoint
12-2017 - 5-2018
Support Engineer Developer Tools (Contract)
Atlassian
9-2017 - 12-2017
Technology Consultant (Contract)
AWR Services, Inc.
In the press

Media appearances

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Education
2011 - 2013
N/a
Apple Store Leader Program
2006 - 2009
Bachelor of Arts (B.A.)
East Texas Baptist University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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