Jonathan Ramos

Critic
DISC Type : C

Contact Center Director at Long Home

Laurel, Maryland, United States

Overview

Jonathan Ramos is a Contact Center Director with over a decade of experience, specializing in using data analytics to drive operational excellence. Holding an MBA from the University of New Haven, he has a proven track record of leading high-performing teams at companies like Long Home and Jacuzzi Group.

Jonathan shows a strong interest in professional growth, having earned certifications in both technical skills like Excel and soft skills like charisma. He has also publicly expressed support for the American solar and energy storage sector, indicating an interest in renewable energy and its economic benefits.

After a successful 11-year journey with Jacuzzi Group, he has demonstrated both long-term company loyalty and adaptability in taking on new leadership challenges.

Personality Overview

Critic

Negotiator

Precise

They like to do things independently and don’t look for support from others.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

People-Focused Leadership
Believes in managing with a human touch, stating he manages "people, not just data, " to build high-performing, people-focused contact centers.
Data-Driven Operations
His expertise involves transforming raw data into actionable insights that propel operational excellence and catalyze business expansion.
Renewable Energy
Has publicly shared posts advocating for Congress to defend American energy incentives for the solar and storage industry.

Media Appearances

Jonathan has no verified media appearances

Work History

9-2025
Contact Center Director at Long Home
12-2023 - 9-2025
Inside Sales Manager at PosiGen
7-2013 - 12-2023
Call Center Manager at ThermoSpas Hot Tub Products, Inc.
2002 - 2013
Mortgage Originator at National Lending Corporation

Education

8-2022 - 5-2024
Master of Business Administration - MBA from University of New Haven
1-2017 - 5-2022
Bachelor of Business Administration - BBA from Albertus Magnus College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Laurel, Maryland, United States Job Level : Mid-senior Designation : Contact Center Director at Long Home
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Jonathan

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Jonathan take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Jonathan

Personality Compatibility


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