Shannon Howell

Trailblazer
DISC Type : ID

Manager, Customer Success at Pulley

Atlanta Metropolitan Area, United States

Overview

Shannon is a customer success and operations leader with over 10 years of experience scaling SaaS customer experience from startup to IPO. She specializes in go-to-market strategy, operational design, and improving long-term customer value. Shannon holds a Bachelor of Arts from Virginia Tech.

She is a self-described planner who has learned to embrace lifes unexpected turns. This was highlighted by a recent cross-country relocation with her newborn without a new job lined up, a journey she describes as a period of immense personal and professional growth and radical candor.

Unique fact: Despite being an organized "woman-with-a-plan, " she once relocated her family cross-country with a newborn and no job, embracing the uncertainty.

Personality Overview

Values Relationships

Friendly But Fast

Achievement-Oriented

They are more likely to be open to unproven but exciting technologies.  They respond better to a combination of speed and relationship. They will bat for you if they come to believe in you.

Topics They Care About

Scaling SaaS CX
Her entire career focus, from early-stage startups to public companies, is on building and scaling customer success organizations for high-growth SaaS businesses.
Go-To-Market Strategy
Partners with sales and product leaders to design and execute GTM strategies that drive retention and expansion, a key part of her experience.
Founder & Equity Tools
[Predicted] Her current role at Pulley, which provides equity management tools for founders, suggests a strong professional interest in the startup and equity ecosystem.

Media Appearances

Shannon has no verified media appearances

Work History

3-2025
Manager, Customer Success at Pulley
1-2024 - 3-2025
Strategic Customer Success Manager at Samsara
9-2023 - 12-2023
Head of Customer Success at Seed Solar Startup
2-2022 - 12-2023
Customer Success Lead - North America at Auror
8-2020 - 1-2022
Team Lead, Customer Success at Colorado Financial Management

Education

Bachelor of Arts - BA from Virginia Tech

More Information

Social Presence :

Prographics :

Exp : 9 Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : Manager, Customer Success at Pulley
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Insights For Selling To Shannon

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Display high self-confidence and expect them to have a strong personality.
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shannon is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Shannon

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Shannon move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Shannon take some risk or not?

  • They can take risks if necessary.

You And Shannon

Personality Compatibility


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