Shannon Howell in

Shannon Howell

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Manager, Customer Success at Pulley
📍 Atlanta Metropolitan Area, United States

Shannon is a customer success and operations leader with over 10 years of experience scaling SaaS customer experience from startup to IPO. She specializes in go-to-market strategy, operational design, and improving long-term customer value. Shannon holds a Bachelor of Arts from Virginia Tech.

She is a self-described planner who has learned to embrace lifes unexpected turns. This was highlighted by a recent cross-country relocation with her newborn without a new job lined up, a journey she describes as a period of immense personal and professional growth and radical candor.

Unique fact: Despite being an organized "woman-with-a-plan, " she once relocated her family cross-country with a newborn and no job, embracing the uncertainty.

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Experience
9 Years
Current Role
Manager, Customer Success
Job Level
Middle
Location
Atlanta Metropolitan Area, United States
Personality Overview

How Shannon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shannon cares about

Scaling SaaS CX
Her entire career focus, from early-stage startups to public companies, is on building and scaling customer success organizations for high-growth SaaS businesses.
Go-To-Market Strategy
Partners with sales and product leaders to design and execute GTM strategies that drive retention and expansion, a key part of her experience.
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Career

Work history

3-2025
Manager, Customer Success
Pulley
1-2024 - 3-2025
Strategic Customer Success Manager
Samsara
9-2023 - 12-2023
Head of Customer Success
Seed Solar Startup
2-2022 - 12-2023
Customer Success Lead - North America
Auror
8-2020 - 1-2022
Team Lead, Customer Success
Colorado Financial Management
In the press

Media appearances

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Education
Bachelor of Arts - BA
Virginia Tech
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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