Jordan McWherter

Enthusiast
DISC Type : i

Sr. Manager, Service Desk & IT Service Management at McGraw Hill

Columbus, Ohio, United States

Overview

Jordan has no verified overview

Personality Overview

Amiable & Agreeable

Optimistic

Non-Confrontational

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Jordan has no verified topics they care about

Media Appearances

Jordan has no verified media appearances

Work History

9-2023
Sr. Manager, Service Desk & IT Service Management at McGraw Hill
10-2021 - 9-2023
Global Service Desk Manager at McGraw Hill
1-2018 - 10-2021
Senior Manager of Customer Experience at Office of the Chief Information Officer
6-2016 - 1-2018
IT Service Desk Manager at Office of the Chief Information Officer
8-2015 - 6-2016
ResNet / IT Call Center Manager at Office of the Chief Information Officer

Education

B.A International Studies from The Ohio State University
2004 - 2005
Technical from Defense Information School

More Information

Social Presence :

Prographics :

Exp : 15 Location : Columbus, Ohio, United States Job Level : Middle Designation : Sr. Manager, Service Desk & IT Service Management at McGraw Hill
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Insights For Selling To Jordan

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jordan is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Jordan

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jordan move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jordan take some risk or not?

  • They can take some low-probability risks if needed.

You And Jordan

Personality Compatibility


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