Jordan McWherter in

Jordan McWherter

Enthusiast · DISC type i
Sr. Manager, Service Desk & IT Service Management at McGraw Hill
📍 Columbus, Ohio, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
15 Years
Current Role
Sr. Manager, Service Desk & IT Service Management
Job Level
Middle
Location
Columbus, Ohio, United States
Personality Overview

How Jordan shows up

Amiable & Agreeable
Optimistic
Non-Confrontational

They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Priorities

Topics Jordan cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

9-2023
Sr. Manager, Service Desk & IT Service Management
McGraw Hill
10-2021 - 9-2023
Global Service Desk Manager
McGraw Hill
1-2018 - 10-2021
Senior Manager of Customer Experience
Office of the Chief Information Officer
6-2016 - 1-2018
IT Service Desk Manager
Office of the Chief Information Officer
8-2015 - 6-2016
ResNet / IT Call Center Manager
Office of the Chief Information Officer
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
B.A International Studies
The Ohio State University
2004 - 2005
Technical
Defense Information School
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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