Kimberly Czapla

Energizer
DISC Type : I

Senior Director, Customer Experience at McGraw Hill

Greater Chicago Area, United States

Overview

Kimberly has no verified overview

Personality Overview

Full Of Energy

Relationship Oriented

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are friendly, approachable and love to make new connections.

Topics They Care About

Kimberly has no verified topics they care about

Media Appearances

Kimberly has no verified media appearances

Work History

1-2025
Senior Director, Customer Experience at McGraw Hill
5-2017 - 1-2025
Director, Higher Education Customer Experience at McGraw Hill
10-2013 - 4-2017
Sr. Manager, Operations and Vendor Relations at McGraw Hill
2-2009 - 6-2012
Manager at The McGraw Hill Companies
2-2008 - 2-2009
Process Manager at The McGraw Hill Companies

Education

1999 - 2003
Management Information Systems from University of Wisconsin-Eau Claire
2015 - 2015
Mini-MBA Certificate from Loyola University Chicago

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Chicago Area, United States Job Level : Senior Designation : Senior Director, Customer Experience at McGraw Hill
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Insights For Selling To Kimberly

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Be friendly and entertaining in your conversation
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kimberly is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Kimberly

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kimberly move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Kimberly take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Kimberly

Personality Compatibility


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