José Carvalho in

José Carvalho

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Director of Customer Solutions at Pipedrive
📍 Lisboa, Lisbon, Portugal

José is the Director of Customer Solutions at Pipedrive, where he has risen through several leadership positions. With a background in computer programming and a Certified Scrum Master certification, he is an expert in solutions engineering and customer support automation.

He is passionate about career development, frequently encouraging professionals in support teams to grow into more technical roles and sharing opportunities within his organization.

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Experience
6 Years
Current Role
Director of Customer Solutions
Job Level
Mid-senior
Location
Lisboa, Lisbon, Portugal
Personality Overview

How José shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics José cares about

Customer Solutions
As the Director of Customer Solutions, this is his primary area of leadership and expertise at Pipedrive.
Solutions Engineering
He previously led the Solutions Engineering department, showing a deep understanding of technical, customer-facing problem-solving.
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Career

Work history

10-2025
Director of Customer Solutions
Pipedrive
12-2024 - 10-2025
Head of Solutions Engineering and Self-Service & Automations
Pipedrive
1-2023 - 12-2024
Support & Solutions Engineering Senior Manager
Pipedrive
9-2016 - 3-2017
IT Administrator
Mec Group
4-2015 - 8-2016
Support Engineer
Akamai Technologies
In the press

Media appearances

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Education
2006 - 2009
Computer programming and management
INETE - www.inete.pt
2011 - 2011
IELTS
British Council
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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