José Carvalho

Critic
DISC Type : C

Director of Customer Solutions at Pipedrive

Lisboa, Lisbon, Portugal

Overview

José is the Director of Customer Solutions at Pipedrive, where he has risen through several leadership positions. With a background in computer programming and a Certified Scrum Master certification, he is an expert in solutions engineering and customer support automation.

He is passionate about career development, frequently encouraging professionals in support teams to grow into more technical roles and sharing opportunities within his organization.

Personality Overview

Negotiator

Precise

Information Seeker

It is very likely that they will negotiate pricing or other important terms.  They enjoy working alone and do not rely on others very often. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Solutions
As the Director of Customer Solutions, this is his primary area of leadership and expertise at Pipedrive.
Solutions Engineering
He previously led the Solutions Engineering department, showing a deep understanding of technical, customer-facing problem-solving.
Support Automation
His former role focused on Self-Service & Automations, indicating a strong interest in building scalable and efficient support systems.

Media Appearances

José has no verified media appearances

Work History

10-2025
Director of Customer Solutions at Pipedrive
12-2024 - 10-2025
Head of Solutions Engineering and Self-Service & Automations at Pipedrive
1-2023 - 12-2024
Support & Solutions Engineering Senior Manager at Pipedrive
9-2016 - 3-2017
IT Administrator at Mec Group
4-2015 - 8-2016
Support Engineer at Akamai Technologies

Education

2006 - 2009
Computer programming and management from INETE - www.inete.pt
2011 - 2011
IELTS from British Council

More Information

Social Presence :

Prographics :

Exp : 6 Location : Lisboa, Lisbon, Portugal Job Level : Mid-senior Designation : Director of Customer Solutions at Pipedrive
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Insights For Selling To José

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with José is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from José

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will José move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can José take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And José

Personality Compatibility


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