Jose Armando Garcia

Commander
DISC Type : D

Sr Category Manager at American Airlines

Keller, Texas, United States

Overview

Jose is a seasoned airline industry leader with over 23 years of international experience, currently serving as a Sr Category Manager at American Airlines. He has a history of managing large-scale operations, including leading a team of over 1, 600 at Copa Airlines. People who have worked with him describe him as honest, dependable, and a true leader.

His background is complemented by a unique academic path, holding not only a BS in Business Administration but also an AS as an Emergency Technician (EMT). This suggests a strong capability for managing complex, dynamic situations and a deep-seated interest in safety and preparedness, both professionally and personally.

Unique fact: He is a trained Emergency Technician (EMT), a distinctive skill for an executive in the airline industry.

Personality Overview

Candid & Clear

Strong-Willed

Very Quick

They respond better to strong and respectful interactions.  They prefer to be the ones controlling the conversation or defining the terms. They are not always relationship oriented.

Topics They Care About

Airline Operations
Has over two decades of experience leading large-scale airline operations, including managing hubs with 300+ daily flights and teams of over 1, 600 employees.
Contract Negotiation
A core competency listed across multiple senior roles, involving high-value purchasing decisions and management of multi-million dollar budgets.
Customer Experience
His career includes direct leadership of customer service and recovery operations, indicating a focus on passenger satisfaction and resolving operational challenges.

Media Appearances

Jose Armando Garcia - Sr Category Manager at American Airlines. Featured in TheOrg.com

See Now

Work History

1-2024
Sr Category Manager at American Airlines
1-2022 - 11-2023
VP Sales Global Key Account Manager at Swissport
1-2021 - 2-2022
Sr Commodity Manager at American Airlines
11-2019 - 7-2020
Sr. Director Hub PTY at Copa Airlines
10-2017 - 11-2019
Sr. Manager Customer Service Recovery - IOC at American Airlines

Education

BS from University of Phoenix
AS from Pima Community College

More Information

Social Presence :

Prographics :

Exp : 28 Location : Keller, Texas, United States Job Level : Middle Designation : Sr Category Manager at American Airlines
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Insights For Selling To Jose Armando

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jose Armando is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jose Armando

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Jose Armando move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Jose Armando take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Jose Armando

Personality Compatibility


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