Joseph Celano

Observer
DISC Type : ci

Technical Lead Manager at Persistent Systems

Harleysville, Pennsylvania, United States

Overview

Joseph is a Senior Technical Manager at Persistent Systems with over 18 years of experience in IT Service Management, ITIL, and ServiceNow. He is proficient in managing distributed teams and orchestrating technology improvements, holding CompTIA A+ and Network+ certifications.

Peers describe him as a skilled, detail-oriented, and unusually dedicated project manager who provides "above and beyond" service.

Personality Overview

Assertive

Curious

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

IT Service Management
Has over eighteen years of hands-on experience in all aspects of the IT Service life cycle, focusing on delivery and process analysis.
ITIL Best Practices
Utilizes ITIL best practices to design help desk services, optimize IT support, and execute large-scale service improvement initiatives.
Project Leadership
Praised in recommendations for his skilled project management, attention to detail, and ability to handle all phases of a project, including scheduling and resource allocation.

Media Appearances

Joseph has no verified media appearances

Work History

5-2020
Technical Lead Manager at Persistent Systems
2-2020
Service Delivery/Project Management Consultant at Precision ITSM

Education

1991 - 1993
Computer and Information Sciences and Support Services from University of Rhode Island
1993 - 1995
Computer Science from Community College of Rhode Island

More Information

Social Presence :

Prographics :

Exp : 5 Location : Harleysville, Pennsylvania, United States Job Level : Middle Designation : Technical Lead Manager at Persistent Systems
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Insights For Selling To Joseph

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joseph is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Joseph

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Joseph move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Joseph take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Joseph

Personality Compatibility


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