Joseph Wikman
Senior Director, Digital Patient Experience and Strategic Partnerships at Rush University System for Health
📍 Greater Chicago Area, United States
Joseph Wikman serves as the Senior Director of Digital Patient Experience and Strategic Partnerships at Rush. He holds a BS from the University of Illinois and an MS from Rush University. He recently championed the implementation of a new two-way patient communication platform, significantly improving scheduling efficiency and patient access.
He spearheaded a project that saves 40 staff hours and fills 200 additional appointments monthly through a new texting system.
Read the full overview →Experience
22 Years
Current Role
Senior Director, Digital Patient Experience and Strategic Partnerships
Job Level
Senior
Location
Greater Chicago Area, United States
Personality Overview
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Priorities
Topics Joseph cares about
Patient Communication
Led the successful implementation of Epic's Hello World two-way texting platform at Rush to make communication easier for patients.
Healthcare Innovation
Proactively identified and proposed a new technology solution for patient communication after evaluating multiple options on the market.
Career
Work history
3-2022
Senior Director, Digital Patient Experience and Strategic Partnerships
Rush University System for Health
9-2011 - 3-2022
Director, Clinical Information Systems
Rush University System for Health
1-2009 - 9-2011
Manager, Clinical Information Systems
Rush University System for Health
9-2007 - 1-2009
Project Management Consultant
Microsystems
7-2003 - 8-2007
Project Manager
Epic Systems Corporation
In the press
Media appearances
Rush University System for Health launches digital care platform. Featured in Becker's Hospital Review
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Education
9-2022 - 8-2024
Master of Science
Rush University
Bachelor of Science (BS)
Gies College of Business - University of Illinois Urbana-Champaign
Social presence
Other Rush University System for Health Employees
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