Joseph Wikman serves as the Senior Director of Digital Patient Experience and Strategic Partnerships at Rush. He holds a BS from the University of Illinois and an MS from Rush University. He recently championed the implementation of a new two-way patient communication platform, significantly improving scheduling efficiency and patient access.
He spearheaded a project that saves 40 staff hours and fills 200 additional appointments monthly through a new texting system.
Joseph Wikman
Senior Director, Digital Patient Experience and Strategic Partnerships at Rush University System for Health
Greater Chicago Area, United States
Overview
Topics They Care About
Patient Communication
Led the successful implementation of Epic's Hello World two-way texting platform at Rush to make communication easier for patients.
Healthcare Innovation
Proactively identified and proposed a new technology solution for patient communication after evaluating multiple options on the market.
Operational Efficiency
His recent project increased revenue by filling more appointments and saved nearly 40 hours for Access Center staff each month.
Media Appearances
Rush University System for Health launches digital care platform. Featured in Becker's Hospital Review
Work History
3-2022
Senior Director, Digital Patient Experience and Strategic Partnerships at Rush University System for Health
9-2011 - 3-2022
Director, Clinical Information Systems at Rush University System for Health
1-2009 - 9-2011
Manager, Clinical Information Systems at Rush University System for Health
9-2007 - 1-2009
Project Management Consultant at Microsystems
7-2003 - 8-2007
Project Manager at Epic Systems Corporation
Education
9-2022 - 8-2024
Master of Science from Rush University
Bachelor of Science (BS) from Gies College of Business - University of Illinois Urbana-Champaign
More Information
Social Presence :
Prographics :
Exp : 22
Location : Greater Chicago Area, United States
Job Level : Senior
Designation : Senior Director, Digital Patient Experience and Strategic Partnerships at Rush University System for Health
