Josh Vetrano in

Josh Vetrano

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Information Technology Manager at Southwest Airlines
📍 Dallas-Fort Worth Metroplex, United States

Josh Vetrano is an IT Manager at Southwest Airlines, where he leads the IT Service Desk. He is an ITIL-certified professional with deep expertise in IT Service Management, data analysis, and process integration, utilizing tools like Alteryx, Tableau, and ServiceNow.

Josh is a two-time recipient of the Southwest Star Award, recognizing his consistent commitment and outstanding performance in supporting his team.

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Experience
6 Years
Current Role
Information Technology Manager
Job Level
Middle
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Josh shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Josh cares about

IT Service Management
He is ITIL certified and has extensive experience in Incident, Problem, and Change Management, which are core components of his current and past roles.
Data-Driven Operations
His background as a Senior Analyst in Reporting & Analytics and skills in Alteryx, Tableau, and SQL show a focus on using data to drive decisions.
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Career

Work history

2-2024
Information Technology Manager
Southwest Airlines
4-2022 - 5-2024
IT Team Leader
Southwest Airlines
6-2019 - 6-2022
Sr. Analyst - Reporting & Analytics
Southwest Airlines
Department Information Administrator / Lease Maturity Advisor
Chrysler Financial
Department Information Administrator / Lease Maturity Advisor
Chrysler Financial
In the press

Media appearances

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Education
1994 - 1999
BA
The University of Texas at Arlington
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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