Josh Vetrano

Enthusiast
DISC Type : i

Information Technology Manager at Southwest Airlines

Dallas-Fort Worth Metroplex, United States

Overview

Josh Vetrano is an IT Manager at Southwest Airlines, where he leads the IT Service Desk. He is an ITIL-certified professional with deep expertise in IT Service Management, data analysis, and process integration, utilizing tools like Alteryx, Tableau, and ServiceNow.


Josh is a two-time recipient of the Southwest Star Award, recognizing his consistent commitment and outstanding performance in supporting his team.

Personality Overview

Consensus Focused

Non-Confrontational

Optimistic

They prefer to build relationships rather than staying totally transactional.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IT Service Management
He is ITIL certified and has extensive experience in Incident, Problem, and Change Management, which are core components of his current and past roles.
Data-Driven Operations
His background as a Senior Analyst in Reporting & Analytics and skills in Alteryx, Tableau, and SQL show a focus on using data to drive decisions.
Team Leadership
His progression from Team Leader to Manager and a listed skill in "People Leadership" highlight his focus on managing and developing teams.

Media Appearances

Josh has no verified media appearances

Work History

2-2024
Information Technology Manager at Southwest Airlines
4-2022 - 5-2024
IT Team Leader at Southwest Airlines
6-2019 - 6-2022
Sr. Analyst - Reporting & Analytics at Southwest Airlines
Department Information Administrator / Lease Maturity Advisor at Chrysler Financial
Department Information Administrator / Lease Maturity Advisor at Chrysler Financial

Education

1994 - 1999
BA from The University of Texas at Arlington

More Information

Social Presence :

Prographics :

Exp : 6 Location : Dallas-Fort Worth Metroplex, United States Job Level : Middle Designation : Information Technology Manager at Southwest Airlines
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Insights For Selling To Josh

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Josh is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Josh

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Josh move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Josh take some risk or not?

  • They can take some low-probability risks if needed.

You And Josh

Personality Compatibility


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