Joshua Howard

Inquirer
DISC Type : cd

IT Service Delivery Coordinator at Penske Australia & New Zealand

Greater Brisbane Area, Australia

Overview

Joshua is an IT Service Delivery Coordinator at Penske Australia & New Zealand with a strong background in corporate IT and AV managed services. Holding an ITIL Foundation Certificate, he specializes in unified communications and large-scale networked AV systems. He earned a Bachelors Degree from JMC Academy.

Outside of his technical career, Joshua has a passion for audio and music, with experience in audio engineering, live sound, and music performance. He is also committed to community causes, having participated in Movember to raise money and awareness for mens health.

He uniquely combines a corporate IT career with creative skills in audio engineering and live music production.

Personality Overview

Hard To Convince

Upfront

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

IT Service Management
He recently obtained the ITIL Foundation Certificate in IT Service Management, a key industry framework he is passionate about.
Unified Communications
His experience includes managing videoconferencing and unified communications technologies, showing expertise in collaborative systems.
Audio Engineering
His background includes professional experience in audio engineering, mixing, and post-production, highlighting a core technical and creative interest.

Media Appearances

Joshua has no verified media appearances

Work History

1-2024
IT Service Delivery Coordinator at Penske Australia & New Zealand
3-2023 - 12-2023
IT Support Analyst at Penske Australia & New Zealand
1-2022 - 2-2023
IT Technical Support Officer at ABL IT Business IT Specialists
8-2017 - 12-2021
Audiovisual Technology Specialist at Corporate Technology Services
5-2017 - 8-2017
Audiovisual Events Technician at Microhire

Education

2011 - 2014
Bachelor's Degree from JMC Academy
2011 - 2011
Diploma from SAE Institute

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Brisbane Area, Australia Job Level : Junior Designation : IT Service Delivery Coordinator at Penske Australia & New Zealand
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Insights For Selling To Joshua

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joshua is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Joshua

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Joshua move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Joshua take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Joshua

Personality Compatibility


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