Juliana Puccia de Oliveira

Judge
DISC Type : Dc

Analista de Suporte Sênior at Gaia Silva Gaede Advogados

São Paulo, Brazil

Overview

Juliana is a Senior IT Support Analyst with a decade of experience in infrastructure, network administration, and information security. She specializes in both on-premise and cloud environments, holding a background in IT Governance. Colleagues have described her as a valuable collaborator who consistently leaves a positive mark.

Outside of her IT career, Juliana is deeply involved in the gaming industry as a content creator and streamer. She partners with major developers like Blizzard and Level Infinite, covers premier esports award shows, and actively supports the global independent game development scene through promotional events.

She is an official content creation partner for the upcoming game Diablo IV - Lord of Hatred.

Personality Overview

Demanding

Objective Thinker

Fast But Wary

They respond better to strong and respectful interactions.  They are very proud of what they do. They are not focused on building rapport and relationships.

Topics They Care About

Esports Community
Actively participates in the esports scene by covering major award events like the Prêmio Esports Brasil and partnering with gaming companies.
Gaming Content Creation
Partners with developers like Blizzard for content on new games, such as Diablo IV, and co-streams events on her Twitch channel.
IT Infrastructure
Has extensive experience in IT infrastructure, technical support, and managing both on-premise and cloud environments as a Senior Analyst.

Media Appearances

Juliana has no verified media appearances

Work History

9-2024 - 11-2025
Analista de Suporte Sênior at Gaia Silva Gaede Advogados
3-2022 - 8-2024
Analista de suporte de TI at Mitel
5-2016 - 2-2022
Analista de suporte de TI at Winco Tecnologia e Sistemas
10-2015 - 5-2016
Analista de Suporte TEF at SKYTEF
10-2014 - 4-2015
Analista de suporte de TI at Conquest One

Education

9-2024 - 9-2025
Governança de TI from Pontifícia Universidade Católica do Paraná
Colegial Técnico from E.M.E.F Ângelo Raphael Pellegrino

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, Brazil Job Level : N/A Designation : Analista de Suporte Sênior at Gaia Silva Gaede Advogados
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Juliana

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They can take decisions very fast if you manage to convince them.
  • Can Juliana take some risk or not?

  • The risks don’t matter much to them.

You And Juliana

Personality Compatibility


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