Juliana Resende in

Juliana Resende

Questioner · DISC type c
Analista de Relacionamento / Qualidade at Consigaz
📍 Itapevi, São Paulo, Brazil

Juliana Resende is a Customer Experience Analyst at Consigaz, specializing in managing critical channels like Procon and Reclame Aqui. With a degree in Marketing, she is described by colleagues as focused, dedicated, and empathetic. Her experience includes key roles in customer relations and team leadership at C&A Brasil.

She recently attended the Conarec 2025 congress, focusing on the latest trends in customer experience and market innovation.

Her team at C&A Brasil received special recognition from Reclame AQUI for their customer-centric approach.

Read the full overview →
Experience
6 Years
Current Role
Analista de Relacionamento / Qualidade
Location
Itapevi, São Paulo, Brazil
Personality Overview

How Juliana shows up

Systematic
Value Seeker
Cautious & Analytical

They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Priorities

Topics Juliana cares about

Customer Experience
Her entire career is focused on CX. She recently earned a certification in Customer Experience and attended the Conarec 2025 conference to learn about industry innovations.
Crisis Management
Specializes in handling dissatisfied customers and sensitive issues on critical platforms like Procon, Reclame Aqui, and social media to preserve the company's image.
+4 more topics Login to view topics
Career

Work history

12-2024
Analista de Relacionamento / Qualidade
Consigaz
9-2021 - 8-2024
Líder tecnico de atendimento
C&A Brasil
9-2020 - 10-2021
Analista de relacionamento
C&A Brasil
11-2018 - 9-2020
Assistente de atendimento ao cliente
C&A Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2024 - 6-2026
Tecnologia em Marketing
Uninove - Universidade Nove de Julho
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Juliana. Free, 10 seconds.