Juliana Resende is a Customer Experience Analyst at Consigaz, specializing in managing critical channels like Procon and Reclame Aqui. With a degree in Marketing, she is described by colleagues as focused, dedicated, and empathetic. Her experience includes key roles in customer relations and team leadership at C&A Brasil.
She recently attended the Conarec 2025 congress, focusing on the latest trends in customer experience and market innovation.
Her team at C&A Brasil received special recognition from Reclame AQUI for their customer-centric approach.
Read the full overview →They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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