Juliana Resende

Questioner
DISC Type : c

Analista de Relacionamento / Qualidade at Consigaz

Itapevi, São Paulo, Brazil

Overview

Juliana Resende is a Customer Experience Analyst at Consigaz, specializing in managing critical channels like Procon and Reclame Aqui. With a degree in Marketing, she is described by colleagues as focused, dedicated, and empathetic. Her experience includes key roles in customer relations and team leadership at C&A Brasil.

She recently attended the Conarec 2025 congress, focusing on the latest trends in customer experience and market innovation.

Her team at C&A Brasil received special recognition from Reclame AQUI for their customer-centric approach.

Personality Overview

Systematic

Value Seeker

Cautious & Analytical

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Experience
Her entire career is focused on CX. She recently earned a certification in Customer Experience and attended the Conarec 2025 conference to learn about industry innovations.
Crisis Management
Specializes in handling dissatisfied customers and sensitive issues on critical platforms like Procon, Reclame Aqui, and social media to preserve the company's image.
People Management
Has experience as a technical leader and is praised for her empathetic leadership style and focus on team-building activities.

Media Appearances

Juliana has no verified media appearances

Work History

12-2024
Analista de Relacionamento / Qualidade at Consigaz
9-2021 - 8-2024
Líder tecnico de atendimento at C&A Brasil
9-2020 - 10-2021
Analista de relacionamento at C&A Brasil
11-2018 - 9-2020
Assistente de atendimento ao cliente at C&A Brasil

Education

7-2024 - 6-2026
Tecnologia em Marketing from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 6 Location : Itapevi, São Paulo, Brazil Job Level : N/A Designation : Analista de Relacionamento / Qualidade at Consigaz
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Juliana

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Juliana take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Juliana

Personality Compatibility


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