Juliana Resende in

Juliana Resende

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Analista de Relacionamento / Qualidade at Consigaz
📍 Itapevi, São Paulo, Brazil

Juliana Resende is a Customer Experience Analyst at Consigaz, specializing in managing critical channels like Procon and Reclame Aqui. With a degree in Marketing, she is described by colleagues as focused, dedicated, and empathetic. Her experience includes key roles in customer relations and team leadership at C&A Brasil.

She recently attended the Conarec 2025 congress, focusing on the latest trends in customer experience and market innovation.

Her team at C&A Brasil received special recognition from Reclame AQUI for their customer-centric approach.

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Experience
6 Years
Current Role
Analista de Relacionamento / Qualidade
Location
Itapevi, São Paulo, Brazil
Personality Overview

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Communication Style
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Priorities

Topics Juliana cares about

Customer Experience
Her entire career is focused on CX. She recently earned a certification in Customer Experience and attended the Conarec 2025 conference to learn about industry innovations.
Crisis Management
Specializes in handling dissatisfied customers and sensitive issues on critical platforms like Procon, Reclame Aqui, and social media to preserve the company's image.
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Career

Work history

12-2024
Analista de Relacionamento / Qualidade
Consigaz
9-2021 - 8-2024
Líder tecnico de atendimento
C&A Brasil
9-2020 - 10-2021
Analista de relacionamento
C&A Brasil
11-2018 - 9-2020
Assistente de atendimento ao cliente
C&A Brasil
In the press

Media appearances

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Education
7-2024 - 6-2026
Tecnologia em Marketing
Uninove - Universidade Nove de Julho
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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