Julie Grehan

Observer
DISC Type : ci

Head of CX Integration & Adoption at British Gas

London, England, United Kingdom

Overview

Julie Grehan is the Head of CX Integration & Adoption at British Gas, with over a decade of experience in the energy industry. A Certified Scrum Product Owner with a Masters degree, she specializes in managing digital products, enhancing the customer experience, and developing propositions to support sustainability targets.

She has specific experience leading the development of SaaS-based solutions to provide energy data analytics for business customers, as well as developing commercial propositions for electric vehicles.

Personality Overview

Curious

Assertive

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Experience
Her current role as Head of CX Integration & Adoption and previous roles focus on managing and improving customer journeys across digital channels.
Digital Product Management
Has over 10 years of experience managing digital product roadmaps, backlogs, and leading cross-functional teams in the energy sector.
Sustainability & Net Zero
Focuses on creating innovative products and propositions to help customers achieve sustainability goals and reduce carbon emissions.

Media Appearances

Julie has no verified media appearances

Work History

9-2025
Head of CX Integration & Adoption at British Gas
3-2022
Digital Product Owner - Quote & Buy at British Gas
10-2020 - 3-2022
Digital Product Manager - Digital and Contact Channels at EDF (UK)
11-2018 - 10-2020
Product Development Consultant - Energy Solutions for Business at EDF (UK)
8-2016 - 10-2018
Commercial Development Executive - Blue Lab Innovation Team at EDF (UK)

Education

2007 - 2008
Master's degree from Université de Picardie Jules Verne (Amiens)
2003 - 2006
Bachelor's degree from Université de Picardie Jules Verne (Amiens)

More Information

Social Presence :

Prographics :

Exp : 17 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of CX Integration & Adoption at British Gas
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Insights For Selling To Julie

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julie is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Julie

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Julie move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Julie take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Julie

Personality Compatibility


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