Julija Gelazis

Energizer
DISC Type : I

Senior Director, Patient & Family Experience at Seattle Children's

Greater Seattle Area, United States

Overview

Julija Gelazis is a seasoned leader with over 20 years of experience in consulting and healthcare management, currently serving as the Senior Director of Patient & Family Experience at Seattle Childrens. Holding an MBA from the UW Foster School of Business, colleagues describe her as a wise, strong, and remarkable leader.

Beyond her professional life, Julija prioritizes personal rejuvenation and family. She once took a year-long sabbatical to travel, connect with loved ones, and get a puppy. She also publicly celebrates her familys achievements, showing pride in her nieces accomplishments.

Unique fact: Julija took a self-directed, year-long sabbatical to recharge, during which she traveled, got engaged and married, and added a puppy to her family.

Personality Overview

Relationship Oriented

Imaginative

Informal

They are people oriented, friendly and like creating new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Patient Experience
Her entire career and current senior director role at Seattle Children's are focused on improving the patient and family journey in healthcare settings.
Employee-Led CX
She believes that a positive customer experience and brand perception fundamentally begins with an organization's employee experience.
Healthcare Leadership
She is a frequent speaker at healthcare innovation and customer experience summits and is described by peers as an excellent mentor and strong leader.

Media Appearances

Julija has no verified media appearances

Work History

10-2020
Senior Director, Patient & Family Experience at Seattle Children's
8-2019 - 10-2020
Director, Experience Insights & Design at Seattle Children's
1-2019 - 7-2019
Management Consultant at PeopleFirm
12-2017 - 12-2018
Mid-Career Self-Directed Sabbatical at Me
8-2017 - 11-2017
Sr. Director, Retention Marketing at Kaiser Permanente

Education

2001 - 2003
MBA from UW Foster School of Business
BA from Wesleyan University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Seattle Area, United States Job Level : Senior Designation : Senior Director, Patient & Family Experience at Seattle Children's
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Insights For Selling To Julija

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julija is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Julija

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Julija move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Julija take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Julija

Personality Compatibility


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