Julio Costa

Questioner
DISC Type : c

Customer Success Team Lead at isaac

Brazil

Overview

Julio is a Customer Success Team Lead at isaac with a background in product management and operations at companies like G4 Educação and QuintoAndar. He holds a bachelors degree from the University of São Paulo and a certificate in Digital Product Leadership.

He is actively involved in building his team, frequently posting job openings for customer-facing roles at isaac.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Onboarding
His experience includes a senior analyst role in onboarding, and he hires for roles that serve as the primary contact for schools during their initial setup.
Team Building
Frequently posts on social media to actively recruit new analysts and customer service professionals for his team at isaac.
EdTech Sector
Works at isaac, an education technology company, and promotes his company's presence at major industry events like Bett Brasil.

Media Appearances

Julio has no verified media appearances

Work History

3-2024
Customer Success Team Lead at isaac
11-2022 - 3-2024
Senior Customer Success Analyst - Onboarding at isaac
2-2022 - 11-2022
Product Manager at G4 Educação
11-2021 - 2-2022
Product Analyst II at Serasa
11-2020 - 11-2021
Operations Team Lead at QuintoAndar

Education

2017 - 2021
Bachelor's degree from USP - Universidade de São Paulo
1-2022 - 4-2022
Digital Product Leadership from Tera

More Information

Social Presence :

Prographics :

Exp : 7 Location : Brazil Job Level : Middle Designation : Customer Success Team Lead at isaac
URL has been copied!

Insights For Selling To Julio

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julio is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Julio

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Julio move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Julio take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Julio

Personality Compatibility


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