Justin Malool

Commander
DISC Type : D

Director of Change Management, Operational Readiness & Communications at Duke Energy Corporation

Charlotte, North Carolina, United States

Overview

Justin is a digital transformation strategist at Duke Energy, where he directs change management and operational readiness. He specializes in enhancing the customer experience for over 7 million customers through large-scale IT innovations and holds a Certified Change Management Professional (CCMP) certification.

Outside of work, Justin is a dedicated Orange Theory Fitness participant. He also supports his local community, contributing to non-profits like Safe Alliance, which provides aid to victims of domestic violence and sexual assault in Mecklenburg County.

He led the organizational change management for a new SAP system implementation affecting 2, 000 employees and contractors.

Personality Overview

Very Quick

Decisive

Impact-Driven

They are not always relationship oriented.  They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Topics They Care About

Organizational Change
As Director of Change Management, he leads the implementation of new systems and processes, such as a company-wide SAP solution, for thousands of employees.
Customer Experience
He is a customer experience advocate focused on leveraging technology and analytics to enhance the digital journey for over 7 million customers.
Digital Transformation
His career involves directing large-scale IT innovations and playing a critical leadership role in driving the digital innovation pipeline for a multi-billion-dollar organization.

Media Appearances

Justin has no verified media appearances

Work History

7-2022
Director of Change Management, Operational Readiness & Communications at Duke Energy Corporation
3-2021 - 7-2022
Metrics Generation & Reporting Lead - Customer Experience Transformation at Duke Energy Corporation
11-2018 - 3-2021
Lead IT Business Analyst - Digital Innovation Strategy & Customer Experience Transformation at Duke Energy Corporation
4-2008 - 11-2009
Customer Service Supervisor at American Honda Finance Corporation

Education

2010 - 2012
B.S. from Capella University
2008 - 2010
A.A.S. from Central Piedmont Community College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Charlotte, North Carolina, United States Job Level : Mid-senior Designation : Director of Change Management, Operational Readiness & Communications at Duke Energy Corporation
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Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Justin

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Justin take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Justin

Personality Compatibility


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