Justin Malool in

Justin Malool

Commander · DISC type D
Director of Change Management, Operational Readiness & Communications at Duke Energy Corporation
📍 Charlotte, North Carolina, United States

Justin is a digital transformation strategist at Duke Energy, where he directs change management and operational readiness. He specializes in enhancing the customer experience for over 7 million customers through large-scale IT innovations and holds a Certified Change Management Professional (CCMP) certification.

Outside of work, Justin is a dedicated Orange Theory Fitness participant. He also supports his local community, contributing to non-profits like Safe Alliance, which provides aid to victims of domestic violence and sexual assault in Mecklenburg County.

He led the organizational change management for a new SAP system implementation affecting 2, 000 employees and contractors.

Read the full overview →
Experience
8 Years
Current Role
Director of Change Management, Operational Readiness & Communications
Job Level
Mid-senior
Location
Charlotte, North Carolina, United States
Personality Overview

How Justin shows up

Very Quick
Decisive
Impact-Driven

They are not always relationship oriented. They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Priorities

Topics Justin cares about

Organizational Change
As Director of Change Management, he leads the implementation of new systems and processes, such as a company-wide SAP solution, for thousands of employees.
Customer Experience
He is a customer experience advocate focused on leveraging technology and analytics to enhance the digital journey for over 7 million customers.
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Career

Work history

7-2022
Director of Change Management, Operational Readiness & Communications
Duke Energy Corporation
3-2021 - 7-2022
Metrics Generation & Reporting Lead - Customer Experience Transformation
Duke Energy Corporation
11-2018 - 3-2021
Lead IT Business Analyst - Digital Innovation Strategy & Customer Experience Transformation
Duke Energy Corporation
4-2008 - 11-2009
Customer Service Supervisor
American Honda Finance Corporation
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2010 - 2012
B.S.
Capella University
2008 - 2010
A.A.S.
Central Piedmont Community College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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