Justin Malool in

Justin Malool

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Director of Change Management, Operational Readiness & Communications at Duke Energy Corporation
📍 Charlotte, North Carolina, United States

Justin is a digital transformation strategist at Duke Energy, where he directs change management and operational readiness. He specializes in enhancing the customer experience for over 7 million customers through large-scale IT innovations and holds a Certified Change Management Professional (CCMP) certification.

Outside of work, Justin is a dedicated Orange Theory Fitness participant. He also supports his local community, contributing to non-profits like Safe Alliance, which provides aid to victims of domestic violence and sexual assault in Mecklenburg County.

He led the organizational change management for a new SAP system implementation affecting 2, 000 employees and contractors.

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Experience
8 Years
Current Role
Director of Change Management, Operational Readiness & Communications
Job Level
Mid-senior
Location
Charlotte, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Justin cares about

Organizational Change
As Director of Change Management, he leads the implementation of new systems and processes, such as a company-wide SAP solution, for thousands of employees.
Customer Experience
He is a customer experience advocate focused on leveraging technology and analytics to enhance the digital journey for over 7 million customers.
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Career

Work history

7-2022
Director of Change Management, Operational Readiness & Communications
Duke Energy Corporation
3-2021 - 7-2022
Metrics Generation & Reporting Lead - Customer Experience Transformation
Duke Energy Corporation
11-2018 - 3-2021
Lead IT Business Analyst - Digital Innovation Strategy & Customer Experience Transformation
Duke Energy Corporation
4-2008 - 11-2009
Customer Service Supervisor
American Honda Finance Corporation
In the press

Media appearances

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Education
2010 - 2012
B.S.
Capella University
2008 - 2010
A.A.S.
Central Piedmont Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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