Kacie Reading

Energizer
DISC Type : I

Sr. Manager, Customer Training & Creative Services, Global IDG Commercial Team at Lenovo

Holly Springs, North Carolina, United States

Overview

Kacie Reading is a Senior Manager on Lenovos Global Commercial Team, where she leads customer training and creative services. Her career is marked by a focus on sales education and enhancing customer-centricity, particularly around AI solutions. A graduate of East Carolina Universitys College of Business, she has a proven history of leading high-performing, cross-functional teams.

She established her current role as part of a strategic reorganization, shifting focus from internal sales enablement to a broader customer training strategy.

Personality Overview

Enthusiastic

Imaginative

Big Picture Person

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Customer-Centric Strategy
Established a new role as part of a strategic reorganization focused on enhancing customer centricity and expanding the scope of training from internal teams to customers.
Sales Enablement
Has extensive experience leading sales education teams and developing training programs that enhance the effectiveness of the salesforce.
AI in Enterprise
Her current role involves aligning customer training with Lenovo’s enterprise strategy and joint AI solution initiatives.

Media Appearances

Kacie has no verified media appearances

Work History

7-2025
Sr. Manager, Customer Training & Creative Services, Global IDG Commercial Team at Lenovo
8-2021 - 10-2025
Sr. Sales Education & Creative Services Manager, Global Product & Solution Education at Lenovo
11-2016 - 10-2021
E-Learning Project Manager/Team Lead, Lenovo Global Product Education at Lenovo
9-2014 - 9-2016
Sales Operations Specialist at SciQuest
2-2014 - 8-2014
Inside Sales Specialist at ChannelAdvisor

Education

2003 - 2007
Bachelor of Science from East Carolina University - College of Business

More Information

Social Presence :

Prographics :

Exp : 18 Location : Holly Springs, North Carolina, United States Job Level : Middle Designation : Sr. Manager, Customer Training & Creative Services, Global IDG Commercial Team at Lenovo
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Insights For Selling To Kacie

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kacie is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Kacie

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kacie move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Kacie take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Kacie

Personality Compatibility


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