Kalinka Zaharieva in

Kalinka Zaharieva

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Technical Customer Service Manager at IBM
📍 Lozenets, Sofia City, Bulgaria

Kalinka Zaharieva is an experienced Technical Customer Service Manager at IBM with a history in the IT and services industry. With a Bachelors degree from VIA University College, her skills include operations management, negotiation, and client satisfaction. Colleagues and managers describe her as effective, committed, supportive, determined, and reliable.

The provided information focuses on her professional achievements, offering no specific details about her personal life, hobbies, or non-work-related activities.

She believes that investing in customer care provides the best return, stating, "Nothing pays back better than a satisfied client! "

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Experience
16 Years
Current Role
Technical Customer Service Manager
Job Level
Middle
Location
Lozenets, Sofia City, Bulgaria
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kalinka cares about

Client Satisfaction
A central theme in her work, she believes that a satisfied client is the best possible business investment.
Generative AI
Recently earned an IBM badge focused on the power, potential, risks, and ethical considerations of generative AI applications.
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Career

Work history

8-2023
Technical Customer Service Manager
IBM
10-2022 - 8-2023
Customer Success Manager
Velexa
5-2022 - 10-2022
Technical Consultant – ITOM, Level 1
Do IT Wise - A ServiceNow Elite Partner
5-2021 - 5-2022
Customer Service Specialist
Crypto.com
8-2017 - 5-2021
Critical Response Leader
IBM
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2011 - 1-2012
Bachelor of Architecture - BArch
Victoria University
2010 - 2012
Bachelor’s degree
VIA University College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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