Kalinka Zaharieva

Judge
DISC Type : Dc

Technical Customer Service Manager at IBM

Lozenets, Sofia City, Bulgaria

Overview

Kalinka Zaharieva is an experienced Technical Customer Service Manager at IBM with a history in the IT and services industry. With a Bachelors degree from VIA University College, her skills include operations management, negotiation, and client satisfaction. Colleagues and managers describe her as effective, committed, supportive, determined, and reliable.

The provided information focuses on her professional achievements, offering no specific details about her personal life, hobbies, or non-work-related activities.

She believes that investing in customer care provides the best return, stating, "Nothing pays back better than a satisfied client! "

Personality Overview

Quality Focused

Features Driven

Generally Skeptic

More than the product, they care about the impact of the product.  They prefer to be the ones controlling the conversation or defining the terms. They like to move fast and expect the same from others.

Topics They Care About

Client Satisfaction
A central theme in her work, she believes that a satisfied client is the best possible business investment.
Generative AI
Recently earned an IBM badge focused on the power, potential, risks, and ethical considerations of generative AI applications.
IT Operations Management
Has direct experience with the ServiceNow ITOM suite, including CMDB, event management, and automation workflows.

Media Appearances

Kalinka has no verified media appearances

Work History

8-2023
Technical Customer Service Manager at IBM
10-2022 - 8-2023
Customer Success Manager at Velexa
5-2022 - 10-2022
Technical Consultant – ITOM, Level 1 at Do IT Wise - A ServiceNow Elite Partner
5-2021 - 5-2022
Customer Service Specialist at Crypto.com
8-2017 - 5-2021
Critical Response Leader at IBM

Education

8-2011 - 1-2012
Bachelor of Architecture - BArch from Victoria University
2010 - 2012
Bachelor’s degree from VIA University College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Lozenets, Sofia City, Bulgaria Job Level : Middle Designation : Technical Customer Service Manager at IBM
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Insights For Selling To Kalinka

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kalinka is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kalinka

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kalinka move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Kalinka take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Kalinka

Personality Compatibility


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