Kalpana Makkena

Activist
DISC Type : Cd

Senior Director, IT Operations at Berkshire Hathaway Specialty Insurance

Greater Boston, United States

Overview

Kalpana Makkena is the Senior Director of IT Operations at Berkshire Hathaway Specialty Insurance, where she leads digital transformation and strategic initiatives. An alumna of Andhra University, she is an expert in agile delivery models, change management, and crafting end-to-end product roadmaps for large organizations.

She is a recognized mentor and team builder, passionate about developing talent and establishing best practices within her teams. Her recent studies show a proactive interest in applying emerging technologies like artificial intelligence to the field of project management, reflecting a commitment to continuous learning.

She holds dual certifications as a SAFe® 5 Agilist and a SAFe® 5 Lean Portfolio Manager.

Personality Overview

Perfectionist

Meticulous

Observative

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Digital Transformation
Adept at spearheading digital transformation and leading functional initiatives within large-scale organizations.
Agile Delivery
Holds advanced certifications as a SAFe® 5 Agilist and Lean Portfolio Manager, showing deep expertise in agile frameworks.
Talent Development
Recognized as a mentor and team builder who is enthusiastic about fostering talent and establishing best practices.

Media Appearances

Kalpana has no verified media appearances

Work History

1-2025
Senior Director, IT Operations at Berkshire Hathaway Specialty Insurance
5-2024 - 12-2024
Senior Program Manager at Commonwealth of Massachusetts
7-2019 - 1-2024
Senior Manager, Program and Project Management at Homesite Insurance
4-2017 - 7-2019
Senior Project Manager at MFS Investment Management
12-2005 - 12-2016
Project Manager/Scrum Master at Fidelity Investments

Education

Kalpana has no verified education history

More Information

Social Presence :

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Exp : 19 Location : Greater Boston, United States Job Level : Senior Designation : Senior Director, IT Operations at Berkshire Hathaway Specialty Insurance
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Insights For Selling To Kalpana

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kalpana is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Kalpana

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Kalpana move?

  • Their decision making speed is somewhere in the middle.
  • Can Kalpana take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Kalpana

Personality Compatibility


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