Kanika Khurana in

Kanika Khurana

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Director, Startups & SMB at Chargebee
📍 South Delhi, Delhi, India

Kanika is the Director for Startups & SMB at Chargebee, where she owns the post-sales customer experience. An MBA from the Indian School of Business and a Torchbearer Awardee, she is a CX leader with a passion for problem-solving and building functions from scratch. Colleagues describe her as supportive and inspiring.

Outside of work, Kanika is a dedicated mentor, particularly focused on empowering women professionals through organizations like JobsForHer. She is an avid reader who challenged herself to read 100 books in five years and is passionate about continuous learning and personal development.

She is the founder of KlosetEdit, an online portal for preloved fashion.

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Experience
10 Years
Current Role
Director, Startups & SMB
Job Level
Mid-senior
Location
South Delhi, Delhi, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kanika cares about

Customer Experience
She leads the post-sales experience for SMB customers at Chargebee and has been recognized as a "Customer Crusader" for her work on customer delight.
Startups & SMBs
Her current role focuses entirely on the startup and SMB segment, where she built the function from the ground up to mitigate churn and improve experience.
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Career

Work history

3-2026
Director, Startups & SMB
Chargebee
5-2024 - 3-2026
Strategy, Startups & SMBs
Chargebee
9-2021 - 4-2024
Chief of Staff
Chargebee
9-2019 - 9-2020
Education Mentor
Kraftshala
9-2018 - 11-2020
Business Mentor
JobsForHer
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2018
Master of Business Administration (MBA)
Indian School of Business
2021 - 2021
Product & Growth Bootcamp
GrowthX®
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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