Kara Cardona

Supporter
DISC Type : s

Chief Operating Officer at Navy Federal Credit Union

Vienna, Virginia, United States

Overview

Kara Cardona is the Chief Operating Officer at Navy Federal Credit Union, where she has built a career spanning over two decades. She began as a part-time teller and has risen through various leadership roles, gaining extensive experience in branch and contact center operations. She holds a Bachelor of Arts from Columbia College.

As a military spouse, Kara is deeply connected to the community her organization serves. This personal experience fuels her professional motivation and her passion for supporting military families. In her personal time, she enjoys traveling, caring for her dogs, and is an active community volunteer with organizations like Big Brothers Big Sisters.

Her career at Navy Federal began with a chance visit to a branch in Puerto Rico to open an account while her husband was stationed there.

Personality Overview

Risk-averse

Thoughtful In Approach

Calm

They usually go by the book, following all rules and procedures.  Their motivation stems from the impact that their decisions can have on the organization.
 They are good and approachable with everyone, internally and externally.

Topics They Care About

Military Families
As a military spouse, she frequently speaks on the challenges and opportunities for military families, particularly focusing on spouse employment and navigating overseas moves.
Veteran & Spouse Employment
Actively supports and discusses programs that assist veterans and military spouses in finding meaningful civilian careers, such as Hiring Our Heroes.
Community Involvement
Engaged in her local community, serving on the board of Baptist Health Care and volunteering as a Big Sister with Big Brothers Big Sisters of Northwest Florida.

Media Appearances

Navy Federal Credit Union Announces Next Chief Operating Officer. Featured in Navy Federal Credit Union (Press Release)

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Over 22 Years, ‘I Have Grown Up’ at My Company – An Interview with Kara Cardona, COO of Navy Federal Credit Union. Featured in FairyGodBoss

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Kara Cardona, Navy Federal Credit Union: Profile and Biography. Featured in Bloomberg Markets

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Work History

3-2024
Chief Operating Officer at Navy Federal Credit Union
7-2021 - 3-2024
Executive Vice President at Navy Federal Credit Union
12-1999 - 3-2024
Executive Vice President, Greater Pensacola & Contact Center Operations at Navy Federal Credit Union
1999 - 7-2021
Senior Vice President, Greater Pensacola at Navy Federal Credit Union

Education

Bachelor of Arts (B.A.) from Columbia College

More Information

Social Presence :

Prographics :

Exp : 27 Location : Vienna, Virginia, United States Job Level : Leadership Designation : Chief Operating Officer at Navy Federal Credit Union
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Insights For Selling To Kara

During A Call Or A Meeting

DO's

  • Show willingness to accommodating their needs or requests
  • Pause and ask them if they have any questions
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.

DONT's

  • Don’t rush them to make quick decisions
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t don the salesperson avatar, be the friendly advisor instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kara is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Kara

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Kara move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Kara take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Kara

Personality Compatibility


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