Karen Crosby

Wildcard
DISC Type : csi

Global Head of Consumer Services at Mayborn Group Limited

Newcastle Upon Tyne, England, United Kingdom

Overview

Karen Crosby is the Global Head of Consumer Services at Mayborn Group, where she has progressed rapidly from a Project Manager role. A dedicated leader, she has a background in managing global customer care operations and driving operational excellence. Karen is also Prince2 certified in project management.

Karen has a keen interest in personal and professional growth, for herself and her colleagues. She values celebrating team success and is a strong supporter of her peers achievements. She has also studied psychology, suggesting an interest in understanding team and customer dynamics.

She advanced from managing a team of 20 to heading a global operation of hundreds in just two years.

Personality Overview

Requires Proof

Friendly But Slow

ROI Driven

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Customer Experience
Her entire career is focused on consumer and customer services, and she has publicly expressed that "CX rocks! ".
Global Leadership
Manages global consumer services and previously led the expansion of customer care teams into North America and India.
Operational Excellence
A key focus in her previous roles was driving efficiency, quality, and seamless support processes for customer-facing teams.

Media Appearances

Karen has no verified media appearances

Work History

11-2020
Global Head of Consumer Services at Mayborn Group Limited
9-2019 - 10-2020
Head of Consumer Services at Mayborn Group Limited
12-2017 - 9-2019
Project Manager at Mayborn Group Limited
8-2014 - 4-2015
Head of Swiftpage Global Customer Care at Swiftpage
6-2013 - 8-2014
Head of Services at Swiftpage

Education

1982 - 1985
Education details unavailable from Coquet High School
1979 - 1982
Education details unavailable from Hadston Middle School

More Information

Social Presence :

Prographics :

Exp : 18 Location : Newcastle Upon Tyne, England, United Kingdom Job Level : Mid-senior Designation : Global Head of Consumer Services at Mayborn Group Limited
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Persuade objectively how your product will help them achieve their goals
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Karen

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Karen take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Karen

Personality Compatibility


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