Karen K. Ngo

Captain
DISC Type : DS

CEO Communications Manager at Microsoft

Redmond, Washington, United States

Overview

Karen K. Ngo is a CEO Communications Manager in the Office of the Chairman & CEO at Microsoft, focusing on AI and Copilot innovation. A graduate of the Haskayne School of Business with an Azure AI Fundamentals certification, she has experienced a rapid career progression since 2020. Colleagues and mentees describe her as exceptional, thoughtful, and professional.

Guided by a philosophy of "growing 1% everyday, " Karen is passionate about career development and mentoring. She runs the popular career blog kkarenism. com to share insights from over 400 career conversations. Her international experience includes an exchange program at Singapore Management University, which she credits as a life-changing experience.

Her blog is ranked #1 on Google for "Career Walking Decks, " a concept she champions to help professionals tell their career stories. It has reached over 100, 000 visitors globally.

Personality Overview

Decisive But Calm

Consummate Professional

Output-Driven

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Career Storytelling
Champions the "Career Walking Deck, " a visual storytelling tool to help candidates stand out in interviews, a core focus of her blog, kkarenism. com.
AI Innovation
Her role in the CEO's office involves driving AI, Copilot, and Agent innovation and beta-testing Microsoft's latest AI features to enhance user experience.
Executive Communications
Manages communications for CEO events and partners with senior leadership on customer storytelling for Microsoft's quarterly earnings announcements.

Media Appearances

Karen has no verified media appearances

Work History

9-2024
CEO Communications Manager at Microsoft
11-2021 - 9-2024
Communications Manager at Microsoft
1-2020 - 11-2021
Sales Operations Program Manager at Microsoft
3-2017
Career Storyteller at KKARENISM
10-2019 - 12-2021
Digital Marketing Consultant at ResumeWriter.SG

Education

2014 - 6-2019
Bachelor's Degree from Haskayne School of Business
8-2019 - 12-2019
Fall 2019 International Exchange from Singapore Management University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Redmond, Washington, United States Job Level : Leadership Designation : CEO Communications Manager at Microsoft
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Insights For Selling To Karen K.

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen K. is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Karen K.

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Karen K. move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Karen K. take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Karen K.

Personality Compatibility


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