Karen Smith CSM, CSPO, CRISC

Questioner
DISC Type : c

Senior Manager Information Security at TD

Wilmington, Delaware, United States

Overview

Karen is a Senior Manager and Business Information Security Officer at TD with over 25 years of IT experience in banking, medical imaging, and more. Holding a Masters in Organizational Leadership, she is a proactive and level-headed leader specializing in governance and risk management.

Outside of work, Karen is deeply committed to community service. She serves as the President of the YWCA Delaware Board of Directors and founded a non-profit focused on diversity in IT. She actively mentors and advocates for womens empowerment and youth in STEM.

Unique fact: Karen received the "Woman of Influence Award" from the Executive Womens Forum.

Personality Overview

Price-Sensitive

Systematic

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Women's Empowerment
Serves as President of the YWCA Delaware, an organization dedicated to empowering women, and is a "Woman of Influence" award recipient.
Diversity in Tech
Founded a non-profit for diversity in IT, promotes STEM to underserved youth, and leads the Black Experience Group Mentoring Program at TD.
Agile Governance
Leads discussions on balancing innovation with oversight, as shown by her hosting a "Governance in the Age of Agile" wisdom circle.

Media Appearances

Karen has no verified media appearances

Work History

6-2019
Senior Manager Information Security at TD
9-2001 - 5-2019
Vice President at JPMorgan Chase & Co.
1-1997 - 1-1999
Lead Test Engineer at Sterling Diagnostics Imaging
1-1994 - 1-1997
Manager Software Manufacturing at PNC Global Investment Services (Formally Funds Associates, LTD)
1-1987 - 1-1994
Product Development Manager at ASA Legal Systems

Education

2002 - 2004
Master of Science from Wilmington University
Bachelors of Science from PennWest California

More Information

Social Presence :

Prographics :

Exp : 36 Location : Wilmington, Delaware, United States Job Level : Middle Designation : Senior Manager Information Security at TD
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Karen

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Karen take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Karen

Personality Compatibility


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