Karen Smith in

Karen Smith

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Retail and Customer Service Support Co-ordinator at Last Mile Water (formally Icosa Water)
📍 Merthyr Tydfil, Wales, United Kingdom

An experienced manager within the water industry, specializing in data resolution, project delivery, and income maximization. She is an expert SAP user with deep knowledge of water and sewer network billing, and has a track record of implementing significant process and data quality improvements.

She describes herself as an avid runner who is loving life. Her professional interests extend across the sector, as she follows major industry players like Thames Water and United Utilities. She is also focused on team building, having posted about recruiting for her company.

Unique Fact: She recovered £200, 000 of under-billed income in a single 12-month period through a targeted data cleansing project.

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Experience
13 Years
Current Role
Retail and Customer Service Support Co-ordinator
Job Level
Junior
Location
Merthyr Tydfil, Wales, United Kingdom
Personality Overview

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Priorities

Topics Karen cares about

Water Industry Billing
Possesses specialist knowledge of water and sewer network charges, billing legalities, and recovering under-billed income, having managed a £50m per annum billing service.
Data Quality
Focuses on data cleansing, setting company data standards, and resolving complex data issues to improve controls and processes.
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Career

Work history

6-2024
Retail and Customer Service Support Co-ordinator
Last Mile Water (formally Icosa Water)
8-2023 - 5-2024
Retail & Customer Service Support Administrator
Last Mile Water (formally Icosa Water)
9-2021 - 6-2023
Data Migration Analyst
Dŵr Cymru Welsh Water
4-2018 - 9-2021
Data Resolution Lead
Dŵr Cymru Welsh Water
1-2012 - 11-2019
Billed Services (Miscellaneous Income) Manager
Dŵr Cymru Welsh Water
In the press

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Education

Karen has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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