Karen Smith

Wildcard
DISC Type : sci

Retail and Customer Service Support Co-ordinator at Last Mile Water (formally Icosa Water)

Merthyr Tydfil, Wales, United Kingdom

Overview

An experienced manager within the water industry, specializing in data resolution, project delivery, and income maximization. She is an expert SAP user with deep knowledge of water and sewer network billing, and has a track record of implementing significant process and data quality improvements.

She describes herself as an avid runner who is loving life. Her professional interests extend across the sector, as she follows major industry players like Thames Water and United Utilities. She is also focused on team building, having posted about recruiting for her company.

Unique Fact: She recovered £200, 000 of under-billed income in a single 12-month period through a targeted data cleansing project.

Personality Overview

Friendly But Slow

ROI Driven

Requires Proof

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Water Industry Billing
Possesses specialist knowledge of water and sewer network charges, billing legalities, and recovering under-billed income, having managed a £50m per annum billing service.
Data Quality
Focuses on data cleansing, setting company data standards, and resolving complex data issues to improve controls and processes.
Data Migration
Experienced in handling complex data repatriation projects, including fixing corrupt data and transforming it for new billing systems like SAP and RapidXtra.

Media Appearances

Karen has no verified media appearances

Work History

6-2024
Retail and Customer Service Support Co-ordinator at Last Mile Water (formally Icosa Water)
8-2023 - 5-2024
Retail & Customer Service Support Administrator at Last Mile Water (formally Icosa Water)
9-2021 - 6-2023
Data Migration Analyst at Dŵr Cymru Welsh Water
4-2018 - 9-2021
Data Resolution Lead at Dŵr Cymru Welsh Water
1-2012 - 11-2019
Billed Services (Miscellaneous Income) Manager at Dŵr Cymru Welsh Water

Education

Karen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 13 Location : Merthyr Tydfil, Wales, United Kingdom Job Level : Junior Designation : Retail and Customer Service Support Co-ordinator at Last Mile Water (formally Icosa Water)
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Ask them questions to understand their needs better while staying affable
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Karen

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Karen take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Karen

Personality Compatibility


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