Kari Diederich in

Kari Diederich

Pioneer · DISC type dsi
Director of Operations, Customer Care at Bluestem Brands
📍 St Cloud, Minnesota, United States

Kari Diederich is a people-first Customer Care Director with over 20 years of experience in operational excellence and CX strategy. Described by colleagues as an inspiring leader and a true advocate for the customer, she excels at building high-performing teams. She holds a certification in Contact Center Quality Assurance.

Originally from the St. Cloud, Minnesota area, Kari is married to her husband, Cory, and they have two children, Meghan and Nolan. Her focus outside of her professional life appears to be centered on her family.

Unique fact: Kari has been a Certified Contact Center Quality Assurance professional since early 2018.

Read the full overview →
Experience
22 Years
Current Role
Director of Operations, Customer Care
Job Level
Mid-senior
Location
St Cloud, Minnesota, United States
Personality Overview

How Kari shows up

Decisive But Friendly
Friendly But Fast
Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Priorities

Topics Kari cares about

Customer Experience
Her entire career and professional summary highlight a passion for advocating for the customer and driving meaningful change to enhance satisfaction and business performance.
Operational Excellence
A core theme in her professional title and introduction, she focuses on leading teams to operational excellence and navigating challenges with agility.
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Career

Work history

1-2015
Director of Operations, Customer Care
Bluestem Brands
3-2003 - 1-2015
Customer Engagement Manager
Bluestem Brands
3-2003
Director of Customer Care
Fingerhut
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Kari has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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