Ann Rennie is the Head of Customer Experience at Biffa, where she leads large-scale customer service and experience transformation. With over 20 years of experience, including a prior role as Head of Customer Services at Punch Taverns, she is passionate about developing people and improving the customer journey.
Anns stated purpose is to fundamentally "change the way people think about waste" by simplifying processes and delivering brilliant service to customers.
Ann Rennie
Head of Customer Experience at Biffa
Slough, England, United Kingdom
Overview
Topics They Care About
Customer Journey Mapping
She describes journey mapping as being at the heart of her strategy to understand customer pain points and drive service improvements at Biffa.
Service Transformation
Has a long track record of leading large-scale customer service transformations at major companies like Biffa and Punch Taverns.
People Development
Publicly states a passion for developing people, indicating a focus on team growth and mentorship as a core part of her leadership.
Media Appearances
Ann has no verified media appearances
Work History
Head of Customer Experience at Biffa
Head of Customer Services at Punch Taverns
Education
Ann has no verified education history
More Information
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Location : Slough, England, United Kingdom
Job Level : Mid-senior
Designation : Head of Customer Experience at Biffa
