Ann Rennie
Head of Customer Experience at Biffa
📍 Slough, England, United Kingdom
Ann Rennie is the Head of Customer Experience at Biffa, where she leads large-scale customer service and experience transformation. With over 20 years of experience, including a prior role as Head of Customer Services at Punch Taverns, she is passionate about developing people and improving the customer journey.
Anns stated purpose is to fundamentally "change the way people think about waste" by simplifying processes and delivering brilliant service to customers.
Read the full overview →Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Slough, England, United Kingdom
Personality Overview
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Priorities
Topics Ann cares about
Customer Journey Mapping
She describes journey mapping as being at the heart of her strategy to understand customer pain points and drive service improvements at Biffa.
Service Transformation
Has a long track record of leading large-scale customer service transformations at major companies like Biffa and Punch Taverns.
Career
Work history
Head of Customer Experience
Biffa
Head of Customer Services
Punch Taverns
In the press
Media appearances
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Education
Ann has no verified education history
Social presence
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