Kathleen Mills, MPA ACC

Questioner
DISC Type : c

Professional Coach & Owner at The Coaching Experience

Washington DC-Baltimore Area, United States

Overview

Kathleen Mills is a professional leadership coach and retired FBI Senior Executive with 31 years of experience, including serving as Deputy Assistant Director for Cybersecurity. She now runs The Coaching Experience, focusing on helping leaders move from performative to authentic leadership, leveraging her training from Georgetown and Yale.

Kathleen is passionate about human connection and helping clients find balance between producing results and fostering authentic relationships. Her work is informed by her extensive experience in high-stakes environments and a belief that our experiences forge who we become. She is trained in Brené Browns Dare to Lead® curriculum.

Unique fact: Kathleen combines her top-level national security and cybersecurity background with neuroscience principles to coach leaders on emotional intelligence and peak performance.

Personality Overview

Not Easily Convinced

Systematic

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation.

Topics They Care About

Authentic Leadership
Her coaching practice is centered on moving clients from "performative to authentic leadership, " a core theme in her professional headline and philosophy.
Emotional Intelligence
She teaches "Building Alignment Through Emotional Intelligence" at the Federal Executive Institute and is certified in EQ-i® 2. 0 assessment tools, viewing it as foundational to success.
Neuro-informed Coaching
As a self-described "Neural Coach, " her website highlights using neuroscience to help leaders understand what drives behavior and align their actions with their ambitions.

Media Appearances

Kathleen has no verified media appearances

Work History

7-2022
Professional Coach & Owner at The Coaching Experience
4-2019 - 7-2022
Deputy Assistant Director at Federal Bureau of Investigation (FBI)
7-2016 - 5-2019
Section Chief at Federal Bureau of Investigation (FBI)
10-2012 - 7-2016
Unit Chief at Federal Bureau of Investigation (FBI)

Education

2022 - 2022
Certificate from Georgetown University School of Continuing Studies
2020 - 2021
Certificate from Yale School of Management

More Information

Social Presence :

Prographics :

Exp : 13 Location : Washington DC-Baltimore Area, United States Job Level : N/A Designation : Professional Coach & Owner at The Coaching Experience
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Insights For Selling To Kathleen

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathleen is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Kathleen

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kathleen move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Kathleen take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Kathleen

Personality Compatibility


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