Kathryn McNab
Login to view DISC.Kathryn leads Mid-Market Customer Service at npower Business Solutions, focusing on transforming customer-facing teams. With a deep background in B2B operations, sales, and retention at E. ON, she excels at blending commercial strategy with customer advocacy to drive business growth and improve service.
Kathryn is passionate about leadership and creating a positive team culture. She champions Diversity, Equity, Inclusion, and Belonging as a top priority for leaders and publicly celebrates her teams hard work and commitment. People who have worked with her describe her as unfailingly positive, focused, and well-organized.
She advocates for using automation not as a single large project, but as a tool to alleviate specific friction points identified by frontline teams.
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