Kathryn McNab

Evaluator
DISC Type : cds

Head of Mid Market Customer Service at npower Business Solutions

Newark-On-Trent, England, United Kingdom

Overview

Kathryn leads Mid-Market Customer Service at npower Business Solutions, focusing on transforming customer-facing teams. With a deep background in B2B operations, sales, and retention at E. ON, she excels at blending commercial strategy with customer advocacy to drive business growth and improve service.

Kathryn is passionate about leadership and creating a positive team culture. She champions Diversity, Equity, Inclusion, and Belonging as a top priority for leaders and publicly celebrates her teams hard work and commitment. People who have worked with her describe her as unfailingly positive, focused, and well-organized.

She advocates for using automation not as a single large project, but as a tool to alleviate specific friction points identified by frontline teams.

Personality Overview

Fast But Analytical

Quality Focused

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Advocacy
Her professional headline emphasizes blending customer advocacy with commercial acumen to drive exceptional customer experience.
Team Leadership
Leads large, diverse teams through cultural change and proudly celebrates their achievements at industry awards events.
Service Automation
Believes in a practical approach, using automation to solve specific friction points rather than waiting for a single large-scale project.

Media Appearances

Kathryn has no verified media appearances

Work History

9-2023
Head of Mid Market Customer Service at npower Business Solutions
7-2021 - 10-2023
Growth & Optimisation Manager - Mid Market Sales at E.ON
8-2019 - 7-2021
Market and Channel Development Manager at E.ON UK
5-2016 - 7-2019
Senior B2B Retention Manager at E.ON
3-2013 - 4-2016
Head of Operations at Experian - Riskdisk

Education

Kathryn has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : Newark-On-Trent, England, United Kingdom Job Level : Mid-senior Designation : Head of Mid Market Customer Service at npower Business Solutions
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Insights For Selling To Kathryn

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathryn is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Kathryn

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Kathryn move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Kathryn take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Kathryn

Personality Compatibility


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