Kathryn Ritchie

Visionary
DISC Type : Ds

VP of Customer Success at SiteOwl

Jupiter, Florida, United States

Overview

Kathryn has no verified overview

Personality Overview

Objective Evaluator

Goal-Oriented

Fast But Thoughtful

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Kathryn has no verified topics they care about

Media Appearances

Kathryn has no verified media appearances

Work History

2-2024
VP of Customer Success at SiteOwl
3-2023 - 2-2024
Head of Customer Success at SiteOwl
5-2022 - 3-2023
Head of Customer Success at Parsable
8-2021 - 5-2022
Sr. Director, Professional Services at Parsable
10-2019 - 8-2021
Global Manager, Program Management Office at Parsable

Education

2009 - 2011
MBA from Willamette University MBA
2005 - 2009
Bachelor of the Arts from Vassar College

More Information

Social Presence :

Prographics :

Exp : 17 Location : Jupiter, Florida, United States Job Level : Senior Designation : VP of Customer Success at SiteOwl
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Insights For Selling To Kathryn

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathryn is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kathryn

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kathryn move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kathryn take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kathryn

Personality Compatibility


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