Katie Salvoni

Evaluator
DISC Type : sdc

Senior Enterprise Customer Success Manager at Loopio

Toronto, Ontario, Canada

Overview

Katie has no verified overview

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Katie has no verified topics they care about

Media Appearances

Katie has no verified media appearances

Work History

10-2021 - 7-2024
Senior Enterprise Customer Success Manager at Loopio
2-2020 - 10-2021
Customer Success Manager at Loopio
9-2018 - 10-2021
Founder at Little Rucksack Community + Social
1-2018 - 5-2018
Social Media Manager and Influencer Researcher (Part-time contract) at Reconnect Label
7-2016 - 8-2017
Account Director, Customer Success UK at Vision Critical

Education

Master of Library & Information Science - MLIS from San José State University
2001 - 2003
MA from The University of British Columbia

More Information

Social Presence :

Prographics :

Exp : 12 Location : Toronto, Ontario, Canada Job Level : N/A Designation : Senior Enterprise Customer Success Manager at Loopio
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Insights For Selling To Katie

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katie is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Katie

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Katie move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Katie take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Katie

Personality Compatibility


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