Katy T.

Wildcard
DISC Type : cis

Director, Patient Experience at Indiana University Health

Greater Indianapolis, United States

Overview

Katy T. is the Director of Patient Experience at Indiana University Health, where she uses data-driven insights to enhance care delivery. A certified Nurse Executive with a Masters degree from the University of Indianapolis, she has a strong background in promoting operational and nursing excellence.

She is passionate about the human side of healthcare, believing that empathetic listening is a powerful gift for both patients and the people caring for them. Her focus is on fostering a culture that prioritizes genuine human connection and strengthens the overall care experience.

Her teams efforts led IU Health West to be the first hospital in Indiana to receive the ANCC Magnet Designation "with Distinction. "

Personality Overview

ROI Driven

Friendly But Slow

Curious But Skeptical

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Patient Experience
Leads hospital-wide initiatives to improve the patient journey by turning data-driven metrics into meaningful action and fostering a culture of excellence.
Nursing Excellence
Previously managed the ANCC Magnet program, leading her hospital to achieve its third designation and the rare "with Distinction" honor in 2024.
Data-Driven Improvement
Focuses on using data and analytics to provide insights for coaching and collaboration with multidisciplinary teams to elevate care delivery.

Media Appearances

Katy has no verified media appearances

Work History

3-2025
Director, Patient Experience at Indiana University Health
4-2022 - 5-2025
Magnet Clinical Program Manager at Indiana University Health
9-2019 - 4-2022
Regional Project Manager at Indiana University Health
6-2014 - 1-2016
Clinical Leader at Nationwide Children's Hospital
1-2013 - 6-2014
Registered Nurse at Nationwide Children's Hospital

Education

Master's degree from University of Indianapolis
Bachelor's from Indiana University Indianapolis

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Indianapolis, United States Job Level : Mid-senior Designation : Director, Patient Experience at Indiana University Health
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Insights For Selling To Katy

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katy is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Katy

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Katy move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Katy take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Katy

Personality Compatibility


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