Katy T. in

Katy T.

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Director, Patient Experience at Indiana University Health
📍 Greater Indianapolis, United States

Katy T. is the Director of Patient Experience at Indiana University Health, where she uses data-driven insights to enhance care delivery. A certified Nurse Executive with a Masters degree from the University of Indianapolis, she has a strong background in promoting operational and nursing excellence.

She is passionate about the human side of healthcare, believing that empathetic listening is a powerful gift for both patients and the people caring for them. Her focus is on fostering a culture that prioritizes genuine human connection and strengthens the overall care experience.

Her teams efforts led IU Health West to be the first hospital in Indiana to receive the ANCC Magnet Designation "with Distinction. "

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Experience
10 Years
Current Role
Director, Patient Experience
Job Level
Mid-senior
Location
Greater Indianapolis, United States
Personality Overview

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Decision Approach
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Priorities

Topics Katy cares about

Patient Experience
Leads hospital-wide initiatives to improve the patient journey by turning data-driven metrics into meaningful action and fostering a culture of excellence.
Nursing Excellence
Previously managed the ANCC Magnet program, leading her hospital to achieve its third designation and the rare "with Distinction" honor in 2024.
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Career

Work history

3-2025
Director, Patient Experience
Indiana University Health
4-2022 - 5-2025
Magnet Clinical Program Manager
Indiana University Health
9-2019 - 4-2022
Regional Project Manager
Indiana University Health
6-2014 - 1-2016
Clinical Leader
Nationwide Children's Hospital
1-2013 - 6-2014
Registered Nurse
Nationwide Children's Hospital
In the press

Media appearances

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Education
Master's degree
University of Indianapolis
Bachelor's
Indiana University Indianapolis
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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