Kayla Steele

Questioner
DISC Type : c

Sales Operations Manager at Protocase

Sydney, Nova Scotia, Canada

Overview

Kayla is a customer-focused Sales Operations Manager with over a decade of experience in sales and relationship building. At Protocase, she supports a team that provides mass customization solutions to leading innovators like Boeing, Google, and NASA. She is a graduate of Breton Education Center.

Outside of her professional role, Kayla has a strong interest in space and aeronautics. She follows the work of organizations like the NASA - National Aeronautics and Space Administration and the NASA Jet Propulsion Laboratory, indicating a passion for exploration and cutting-edge technology.

Her company, Protocase, leads the industry in high-velocity mass customization, delivering fully finished custom parts in as fast as 2-3 days.

Personality Overview

Systematic

Value Seeker

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.

Topics They Care About

Mass Customization
Her company, Protocase, is a leader in High Velocity Mass Customization (HVMC™), a topic she frequently highlights as a key to enabling innovation.
Engineering Innovation
She is focused on making the lives of engineers and innovators easier by providing a one-stop shop for custom parts, supporting projects like the University Rover Challenge.
Customer Experience
With over 10 years of experience, her focus is on solving customer problems and building strong relationships to maximize sales and satisfaction.

Media Appearances

Kayla has no verified media appearances

Work History

5-2025
Sales Operations Manager at Protocase
10-2023 - 5-2025
Sales Team Supervisor at Protocase
6-2020 - 10-2023
Sales Team Lead at Protocase

Education

2014 - 2015
Education details unavailable from Cape Breton Business College
2011 - 2013
High School from Breton Education Center

More Information

Social Presence :

Prographics :

Exp : 5 Location : Sydney, Nova Scotia, Canada Job Level : Middle Designation : Sales Operations Manager at Protocase
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Insights For Selling To Kayla

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kayla is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Kayla

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kayla move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Kayla take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Kayla

Personality Compatibility


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