Keerthana J
Login to view DISC.Keerthana J is a Customer Success Manager at Freshworks specializing in B2B SaaS for a global SMB portfolio. Holding an MBA from Sri Sairam College of Engineering, she focuses on driving product adoption, retention, and long-term value. A former colleague describes her as a "world-class" CSM with exceptional empathy and commitment.
Keerthana is an advocate for maintaining a healthy work-life balance, sharing her perspective on the importance of taking "do-nothing" days to recharge. She believes that not every day needs to be a productivity party and that rest is a crucial component of sustained success and well-being.
She believes that working in a startup requires being a generalist who wears many hats, from sales and design to marketing and content creation.
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