Keith Scheuer

Observer
DISC Type : ci

Head (Director) - IT Service Management at First Solar

Toledo, Ohio Metropolitan Area, United States

Overview

Keith Scheuer is an IT Infrastructure Leader with global responsibility for IT Service Management at First Solar. His expertise lies in managing technical teams to design, build, and support critical infrastructure, including networks, servers, and storage. He holds both an MBA and BBA from Brenau University.

He successfully led the technical aspects of a company name change, an Office 365 implementation, and a complex ERP system migration from a hosting provider to an internal datacenter.

Personality Overview

Value Driven

Curious

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

IT Service Management
As Director of ITSM, he is globally responsible for the service desk, asset management, and processes like incident, change, and problem management at First Solar.
Infrastructure Modernization
He has a history of leading major upgrades, including an Office 365 implementation and moving a JD Edwards ERP system to an internal datacenter.
Leading Technical Teams
He explicitly states that his core expertise lies in getting work done through highly technical associates to deliver on infrastructure projects and operations.

Media Appearances

Keith has no verified media appearances

Work History

6-2020
Head (Director) - IT Service Management at First Solar
8-2017 - 6-2020
Manager - IT Infrastructure Engineering & Operations at First Solar
7-2016 - 8-2017
IT Infrastructure Project Manager - Contract at First Solar
6-2007 - 3-2016
Vice President of Information Technology at Health Care REIT is now Welltower™
5-2002 - 6-2007
Senior Systems Engineer at Meyer Hill Lynch

Education

2000 - 2002
Master of Business Administration (MBA) from Brenau University
1997 - 2000
Bachelor of Business Administration (BBA) from Brenau University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Toledo, Ohio Metropolitan Area, United States Job Level : Mid-senior Designation : Head (Director) - IT Service Management at First Solar
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Insights For Selling To Keith

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Focus on immediate action-items rather than the larger goals
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Keith is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Keith

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Keith move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Keith take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Keith

Personality Compatibility


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