Keith Trottier in

Keith Trottier

Login to view DISC.
Senior Vice President of Technical Support & Professional Services at Jitterbit
📍 Greater Ottawa Metropolitan Area, Canada

As SVP of Technical Support & Professional Services at Jitterbit, Keith Trottier brings over 25 years of experience leading global customer success and support teams. He specializes in transforming service models to focus on customer effort and experience, consistently improving satisfaction ratings and driving revenue growth for companies like SonicWALL and Entrust.

In his consulting work, Keith has a unique focus on applying Color Code Personality Science to help organizations improve collaboration and build stronger client relationships. This interest in the science of personality highlights a passion for understanding what motivates people, both professionally and personally.

He has a diploma in Database Development and Administration from Herzing College in Ottawa.

Read the full overview →
Experience
27 Years
Current Role
Senior Vice President of Technical Support & Professional Services
Job Level
Leadership
Location
Greater Ottawa Metropolitan Area, Canada
Personality Overview

How Keith shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Keith cares about

Customer Experience
He has a long and successful career focused on transforming global support teams to improve customer effort, experience, and service ratings at multiple tech companies.
Service Team Transformation
He has repeatedly built out and restructured global support infrastructures, including telephony, CRM, and self-service tools, to run independently and more efficiently.
+4 more topics Login to view topics
Career

Work history

2-2024
Senior Vice President of Technical Support & Professional Services
Jitterbit
2-2023 - 2-2024
Client Services Consultant
Self-employed
11-2016 - 11-2022
Senior Vice President/ Chief Customer Success Officer
SonicWALL Inc.
1-2014 - 10-2016
Consultant
Self-employed
6-2007 - 1-2014
Vice President, Customer Experience
Entrust
In the press

Media appearances

Jitterbit strengthens support services. Featured in Enterprise Times
See now
Education
Diploma- Database Development and Administration (1998)
Herzing - Ottawa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Jitterbit Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Keith. Free, 10 seconds.