Keith Trottier

Critic
DISC Type : C

Senior Vice President of Technical Support & Professional Services at Jitterbit

Greater Ottawa Metropolitan Area, Canada

Overview

As SVP of Technical Support & Professional Services at Jitterbit, Keith Trottier brings over 25 years of experience leading global customer success and support teams. He specializes in transforming service models to focus on customer effort and experience, consistently improving satisfaction ratings and driving revenue growth for companies like SonicWALL and Entrust.

In his consulting work, Keith has a unique focus on applying Color Code Personality Science to help organizations improve collaboration and build stronger client relationships. This interest in the science of personality highlights a passion for understanding what motivates people, both professionally and personally.

He has a diploma in Database Development and Administration from Herzing College in Ottawa.

Personality Overview

Information Seeker

Objective Thinker

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  They like to take decisions independently and do not seek others' support often. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience
He has a long and successful career focused on transforming global support teams to improve customer effort, experience, and service ratings at multiple tech companies.
Service Team Transformation
He has repeatedly built out and restructured global support infrastructures, including telephony, CRM, and self-service tools, to run independently and more efficiently.
AI in Business
He actively promotes Jitterbit's unified AI-infused low-code platform, indicating a strong focus on leveraging AI for business efficiency and innovation.

Media Appearances

Jitterbit strengthens support services. Featured in Enterprise Times

See Now

Work History

2-2024
Senior Vice President of Technical Support & Professional Services at Jitterbit
2-2023 - 2-2024
Client Services Consultant at Self-employed
11-2016 - 11-2022
Senior Vice President/ Chief Customer Success Officer at SonicWALL Inc.
1-2014 - 10-2016
Consultant at Self-employed
6-2007 - 1-2014
Vice President, Customer Experience at Entrust

Education

Diploma- Database Development and Administration (1998) from Herzing - Ottawa

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Ottawa Metropolitan Area, Canada Job Level : Leadership Designation : Senior Vice President of Technical Support & Professional Services at Jitterbit
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Insights For Selling To Keith

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Keith is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Keith

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Keith move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Keith take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Keith

Personality Compatibility


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