Kelly Carvalho in

Kelly Carvalho

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Gerente de Customer service at Coty
📍 São Paulo, São Paulo, Brazil

Kelly Carvalho is a Customer Service Manager at Coty with extensive experience in demand planning and supply chain management within the cosmetics and pharmaceutical industries. A graduate of Centro Universitário Assunção, she is described by colleagues as a dedicated, competent, and highly collaborative leader.

She has been recognized multiple times by partners like DPSP and Carrefour as a top supplier for her excellence in collaborative planning and forecasting (CPFR).

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Experience
24 Years
Current Role
Gerente de Customer service
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Kelly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kelly cares about

Supplier Collaboration
Her work centers on collaborative programs (CPFR), earning awards from key partners for improving service levels and fostering strong, productive relationships.
Service Level Improvement
She consistently focuses on enhancing service quality and agility, as seen in her partnership meetings with major clients like RD Saúde and Grupo Carrefour Brasil.
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Career

Work history

4-2025
Gerente de Customer service
Coty
4-2022 - 3-2025
Coordenadora de customer
Coty
4-2019 - 4-2022
Analista de Customer Service Collaboration - CPFR
Coty
11-2014 - 5-2018
Analista de Customer Service Senior
Vantage Specialty Chemicals
9-2010 - 11-2014
Analista Financeiro
Vantage Specialty Chemicals
In the press

Media appearances

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Education
2011 - 2015
Graduacao
Centro Universitário Assunção
2005 - 2009
Graduacao
Centro Universitário Assunção
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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