Kelly Poole BSN, RN

Enthusiast
DISC Type : i

Senior Vice President of Operational Excellence and Platform Optimization at Schweiger Dermatology Group

New York, New York, United States

Overview

Kelly Poole is the SVP of Operational Excellence at Schweiger Dermatology Group and founder of The Improvement Space, a consultancy for healthcare leaders. With a 20-year career that started in frontline nursing, she specializes in boosting profitability and growth for healthcare organizations by improving operational efficiency, processes, and technology integration.

Kelly is passionate about fostering collaboration and celebrating her teams, as shown through her support for staff appreciation events and community wellness activities like 5k runs. Her leadership style focuses on engaging with staff at all levels to create impactful, measurable results and maintain high provider retention.

Her career path is unique, having transitioned from a hands-on Registered Nurse to a senior executive focused on large-scale operational transformation.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Operational Excellence
Her entire career, current role, and consultancy focus on process improvement, cost control, and creating scalable growth through operational efficiency in healthcare.
Healthcare Technology
She has spoken about implementing EHR systems and patient engagement tools to streamline workflows, reduce administrative burdens, and improve patient care across multiple locations.
Provider Productivity
Presented at the MGMA Leaders Conference on optimizing provider schedules and workflows, which added thousands of weekly appointments and improved patient access.

Media Appearances

Kelly has no verified media appearances

Work History

7-2025
Senior Vice President of Operational Excellence and Platform Optimization at Schweiger Dermatology Group
8-2024
Founder at The Improvement Space
4-2024 - 12-2025
Vice President of Operational Excellence and Transformation at Schweiger Dermatology Group
5-2021 - 7-2024
Vice President of Operations at Schweiger Dermatology Group
1-2020 - 5-2021
Senior Director of Operations at Schweiger Dermatology Group

Education

Registered Nurse from The Christ College of Nursing and Health Sciences

More Information

Social Presence :

Prographics :

Exp : 24 Location : New York, New York, United States Job Level : Leadership Designation : Senior Vice President of Operational Excellence and Platform Optimization at Schweiger Dermatology Group
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Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kelly

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Kelly take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kelly

Personality Compatibility


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